This position is responsible for providing exceptional customer experience in an inbound call centre environment representing the first impression of the SG Fleet Group. Qualifying inbound enquiries and direct them to the appropriate business units with a friendly, helpful manner. The team is the first point of contact for prospective sales enquiries along with customers who have placed an order and works closely with Novated sales and Operations.
Job Requirements
Excellent communication both verbal and written
Highly organised with the ability to juggle multiple tasks
Computer literacy with basic administration skills
Customer service experience desirable, preferably gained in a call centre setting with a sales focus
Experience in Microsoft Office Suite including excel
Job Responsibilities
Act as the first point of contact for all incoming enquiries received via phone and email
Direct the day-to-day customer enquiries with relevant record keeping, assigning action and follow through, ensuring an excellent level of customer service is maintained




Prequalify sales opportunities to ascertain key information regarding the customer or prospect. Support process efficiency by recording detailed notes in the system
Enter customer data across multiple platforms maintaining the integrity and currency of customer information
Sales administrative activities supporting the Novated team efficiency and its ability to achieve targets
Utilise systems, tools, training and coaching available to continuously improve sales and servicelevels
Recharge and relax with up to 4 days of wellness days every year
We offer industry leading 20 weeks paid parental leave
Monetary service milestone awards
Career progression opportunities
Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year
Health and wellbeing support including a subsidy and an Employee assistance Program
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📌 Inbound Sales Support Officer (New South Wales)
🏢 SG Fleet
📍 New South Wales