Merchandise Supervisor
Supervise the Team Behind the Magic
Do you enjoy supervising people, solving problems and creating exceptional customer experiences?
We're seeking an enthusiastic and capable Merchandise Supervisor to supervise merchandise operations for
Disney: The Exhibition - A Century of Magic
hosted at the Mackay Entertainment and Convention Centre.
In this role, you'll support and guide a small team, coordinate daily merchandise activities, and help ensure every visitor leaves with a memorable experience and a smile.
What You'll Be Doing
Supervising daily merchandise operations.
Supporting Merchandise Sellers.
Stock control and replenishment.
Monitoring customer service standards.
Managing cash handling, end of day balancing and banking processes.
Providing coaching, guidance and support to team members.
Liaising with suppliers and internal stakeholders.
About You
You may be the perfect fit if you have retail or merchandise experience, confidence supervising staff in a customer-facing environment, strong organisational and communication skills, and experience with cash handling and end of day banking. You'll be comfortable working in a fast-paced, high-volume environment and bring a genuine passion for delivering great customer service while supporting team success.
Why You'll Love This Opportunity
Supervise a team delivering memorable visitor experiences
Build supervisor experience in a major event environment
Work alongside passionate and energetic people
Be part of something truly extraordinary
What You'll Need
Current QLD Working with Children Check / Blue Card – essential.
Queensland 'C' class driver licence – essential.
Experience in merchandise, retail or customer service operations.
Employment Details




This fixed term full-time temporary supervisory opportunity forms part of the project running from
November **** to May ****
. Flexible hours will include weekends, evenings and public holidays throughout the project period.
Stream B, MECC Level 3 - 4: base annual salary range $***** - $***** per hour. Offer will be determined on the successful candidates' qualifications and experience. This is a banded Level 3 - 4 position)
12% superannuation
Any 5 out of 7 roster arrangement.
May be eligible for salary sacrificing options.
Access to a lifestyle benefits program, including corporate discounts.
Learning, development and career growth opportunities.
Employee Assistance Program.
Employee health and wellbeing initiatives.
Active social clubs.
Choice of 4 or 5 weeks of Annual leave – 17.5% leave loading pro rata
Please view the attached Position Descriptions (PD) for this role in the document attachments.
Applications Close: 4 September ****.
Key Information For Applicants
To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.
Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing).
We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results
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📌 Exhibition - Merchandise Supervisor (Queensland)
🏢 Mackay Regional Council
📍 Queensland