About the role
As a Community Executive at Industrious APAC, you will be responsible for being the main point of contact for all our members with the goal of delivering strong community spirit through operational excellence. You will be the face of the location to assist members in handling their issues.
A successful Community Executive will build rapport with members and be responsible for making members feel welcomed and comfortable in our spaces, ensuring that they are able to focus on working productively and building networks, with top-quality hospitality provided by you.
The Community Executive will report to the Centre Manager.
What you'll do
Be the Supportive Office Expert
Ensure that the office is maintained in a clean and defect-free condition at all times by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
Support the preparation of members' move-in and move-out schedules to minimise issues
Ensure a warm welcome and fond farewell for all members and visitors to the office
Develop strong rapports with members, and proactively gather company details and members' preferences to enhance service delivery and sales experience
Support the Centre Manager to develop and carry out practices and improvements, to achieve operational efficiency, sales performance and member satisfaction
Ensure Operational Efficiency
Manage the concierge, including calls, emails, and members' mail and packages coming in through the office
Work with our IT, F&B; and Housekeeping vendors to ensure that our inventory, events and office-needs are catered to in a timely manner
Work on community initiatives and programs to develop connections and network among members,



including member introductions, event support, email and print communications
Encourage participation and use of our members' platform and network portal
Key card management for access cards to the building and the office, ensuring utmost security
Play a part in creating the Community
Assist in the planning and executing of community events hosted by Industrious, from brainstorming to logistical coordination
Help set up, manage, and break down events to ensure a smooth, successful experience for all members and guests
Coordinate with internal and external vendors to meet event needs (audio-visual, catering, etc)
Support marketing efforts through internal communications, event signage, and promotional materials
Research and identify the needs of existing and prospective members to better develop personalised sales pitches and solutions to meet their needs and upsell TGR space
Prepare and serve hot and cold drinks such as coffee, tea, artisan and specialty beverages for the member/guests
Refer prospective or existing members to other offices based on their specific needs
Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards




Support the Centre Manager to develop and implement lead generation and sales conversion strategies to achieve and maintain 100% occupancy
Connect with local organisations and attend networking events to promote the office and the brand, and identify potential members
Prepare daily and weekly overviews of prospective members as part of the sales report; share this information during office meetings
Who you are
Requirements
Hold a qualification from an accredited institution
Interested candidates without prior experience are welcome to apply; more experienced candidates may be considered for a more senior position
Proven objection handling, prospecting, and negotiation skills
Proficient in Microsoft Word, Excel, and PowerPoint
Uniform will be provided and must be worn at all times during working hours
Qualities
Able to work under pressure and meet tight deadlines in a fast-paced environment
Have strong organisational and planning skills with the ability to multitask
Good verbal and written communication skills; confident interacting with vendors, speakers, and cross-company teams at all different levels of seniority
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
Self-starter with a good attitude towards learning
What's in it for you
Competitive remuneration
Career progression
5-day work week
Annual Leave
Birthday Leave
Monthly mobile allowance
Versatile benefits for medical and other approved wellness, healthcare activities etc.
Beautiful workplace environment that fosters collaboration and interactions with others from a diverse background of cultures
Opportunity to work with various teams across regional locations
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📌 Community Executive, Sydney (New South Wales)
🏢 Industrious Asia Pacific
📍 New South Wales