Are you passionate about helping people and delivering outstanding customer service?
We're looking for a positive, approachable and organised team member to join our Customer Support team.
Vacancy Details: Position: Customer Support Officer Job Type: Part Time - 3 days per week - Monday, Thursday and Friday Tenure: Temporary - 30 June **** Location: Stawell Package: $******** per annum pro rata - $***** per hour Download Position Description: Customer Support Officer Position Description Applications Close: Sunday 6th September **** About Northern Grampians Shire Council Northern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria.
We offer adaptable work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits.
We promote innovation, responsiveness, respectfulness and continuous improvement as our core values.
Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community.
We provide a supportive and flexible environment that values the balance between work and our employees' personal lives.
Customer Support Officer As a Customer Support Officer, you'll be the first point of contact for many of our customers, providing friendly, professional assistance across a wide range of Council services.
You'll respond to enquiries in person, over the phone and electronically, helping to connect customers with the information and services they need while creating a positive experience with every interaction.
Why join the Customer Support Team?




Be the friendly face and voice of Council for our community.
Make a real difference by helping people access the services they need.
Gain exposure to all areas of Council and build broad organisational knowledge.
Develop valuable communication, problem-solving and customer service skills.
Work in a supportive, collaborative team that values learning and growth.
Enjoy a varied role where every day brings new challenges and opportunities.
Build strong relationships with colleagues across a wide range of departments.
Develop transferable skills that can open doors to future career opportunities within Council.
Play an important role in delivering positive experiences for our customers.
Contribute to a team that values professionalism, respect and continuous improvement About you We are looking for someone who: Enjoys helping people and takes pride in delivering friendly, qualified customer service.
Is an excellent communicator who can confidently engage with a wide range of people, whether face-to-face, over the phone or in writing.
Builds positive relationships with customers and colleagues through empathy, patience and a genuine willingness to assist.
Is comfortable using computers and enjoys learning new systems and technology.
Can stay organised, manage competing priorities and remain calm in a fast-paced environment.




Takes initiative, works well as part of a team and is always willing to lend a hand.
It would be great if you also: Have previous customer service experience in a busy environment.
Have a good understanding of Council services, departments and how they work together to support our community.
Are flexible, adaptable and enjoy variety in your day.
Are curious, eager to learn and committed to continuously improving the customer experience.
Why apply?
This is a great opportunity to broaden your knowledge of Council operations, develop your customer service skills and play a key role in delivering positive outcomes for our community.
You'll work in a supportive team environment where no two days are the same and where your contribution makes a real difference.
If you're an enthusiastic team player with a passion for helping others, we'd love to hear from you.
Ready to Apply?
If you're passionate about leading people, strengthening communities and helping shape the future of regional Victoria, we'd love to hear from you.
Click the Apply Button Download and read the position description.
Attach a resume and cover letter briefly addressing the key selection criteria.
Submit your application by following the process on this page.
If you'd like to know more contact Jamie Torney, Team Leader Customer Support at ****** or call ************.
Applications close 5pm Sunday 6th September **** Northern Grampians Shire Council is dedicated to building a diverse, inclusive and authentic workplace.
We are an Equal Employment Opportunity Employer committed to providing a safe workplace that embraces and values child safety

📌 Customer Support Officer (Stawell)
🏢 Northern Grampians Shire Council
📍 Stawell