Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.
Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
Do you have what it takes to become a Smartgroup Settlements Support Officer?
Are you detail-driven and process-oriented with a knack for managing documentation and credit workflows? We're looking for a Settlements Support Officer to join our operations team, supporting the novated leasing process before and after settlement- ensuring accuracy, compliance, and efficiency every step of the way.
This is a customer-facing role, ideal for someone who thrives in customer service, managing documentation, liaising with internal teams and external stakeholders, and ensuring all settlement processes are completed to the highest standard.
Key Responsibilities
Attend to both inbound and outbound customer calls and emails
Various key administrative activities, including to support a customer centric Settlements Team
Various administrative activities, including reviewing key documents and updating systems to support a customer centric Settlements Team
Liaise with customers, financiers, employers,



and dealers to ensure documentation is complete and compliant as required
Timely, accurate and high-quality customer service to all internal and external
Ensure all data entry and system updates are accurate and aligned with compliance
Identifying queries which require additional attention and provide feedback
Supporting and liaising with internal teams to solve customer queries
What you will bring:
1+ year experience in finance, or compliance-based role
Proven Customer Service experience and ability
Strong attention to detail and ability to manage multiple tasks under tight deadlines
Excellent organisational and time management skills
Familiarity with credit application processes or leasing documentation (preferred)
Solid written communication skills and ability to work independently
Comfortable working in a structured, process-driven environment
Proficiency with internal systems and documentation workflows
What's in it for you?
Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:
Smart Leave, an additional week of leave each year
Free lunch every week
Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus




Make a Difference Days - paid days off to volunteer for the community and environment
Salary packaging and novated leasing benefits (of course!)
Free flu vaccinations
Employee Share Plan
Grow with Purpose
At Smart, we're driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right - quality and regular one to ones, clear goals and success metrics, and growth conversations.
Show us you have what it takes
If this sounds like the opportunity for you and you have something to offer, we'd love to hear from you.
Our Commitment to Diversity and Inclusion
Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.
Our commitment to Diversity & Inclusion is reflected in the external recognition we've received, including being named:
WGEA Employer of Choice for Gender Equality since ****
DCA Inclusive Employer ***********
Silver Employer on the Australian Workplace Equality Index
We're also members of the Reconciliation Action Plan network, with a RAP at Innovate level.
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.
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📌 Settlements Support Officer (New South Wales)
🏢 Smartgroup
📍 New South Wales