Laneway is recruiting on behalf of our client for an experienced ICT Support Officer to join their technology team.
This is a frontline ICT support role based in
Canberra
, providing technical assistance to users across Australia and overseas.
The role is
100% onsite in Canberra
, with hands-on support for users, workplace technology and ICT equipment being a key component of the position.
The Role
Key responsibilities will include:
Providing frontline ICT support across hardware, software, network, account and device issues
Responding to and managing helpdesk requests, incidents and service requests
Triaging, resolving and escalating issues in line with service levels
Supporting user accounts, devices, software and ICT asset records
Assisting with ICT projects, upgrades, testing, rollouts and implementation activities
Supporting the deployment and maintenance of ICT equipment
Preparing and maintaining ICT procedures, user guides and knowledge articles
Liaising with internal stakeholders, vendors and service providers
Identifying recurring issues and contributing to service and process improvements
Supporting cyber security controls, patching, access management and incident reporting
Providing hands-on support for user and workplace ICT equipment
About You
You'll ideally have:
Demonstrated experience providing ICT support, preferably within the Australian Public Service
Strong troubleshooting and problem-solving skills
Experience supporting users in a Microsoft on-premises and cloud environment
Experience with hardware, software, networks, user accounts and devices




Strong customer service and communication skills
Ability to explain technical issues clearly to both technical and non-technical users
Ability to analyse issues, identify risks and develop practical solutions
Strong organisational skills and the ability to manage competing priorities
Experience supporting ICT projects, upgrades or technology rollouts
A professional and collaborative approach to working with users, colleagues and external providers
Understanding of ICT security and governance requirements
Experience with Active Directory
Experience with Azure AD / Microsoft Entra ID
Understanding of ITIL principles
Experience working within an Australian Government or APS environment
Experience working across Microsoft on-premises and cloud environments
Security & Location
Current Baseline security clearance is essential
Canberra based
100% onsite — this is not a remote or hybrid position
Hands-on user and ICT equipment support is a key component of the role
The Opportunity
This is a great opportunity for an ICT Support professional looking to work in a customer-focused environment while gaining exposure across ICT operations, projects, infrastructure and security.
The successful candidate will need to demonstrate strong technical support capability, sound judgement and the ability to work effectively in a busy operational setting.
Laneway
We value diverse perspectives, backgrounds, and experiences, and encourage applications from people of all identities, communities, and career journeys.
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📌 Ict Project Officer - 3 Months (Canberra)
🏢 Laneway Talent
📍 Canberra