PPC Moulding Services is a successful and growing plastic injection moulding company based in Villawood, Sydney. We specialise in high-quality injection moulding for the medical device, military, commercial, and industrial sectors. With over 800 team members across Australia and Malaysia, our family-owned business is built on trust, precision, and innovation.
About the Role
As Product Quality Manager, you will own product quality performance across the product lifecycle, from new product introduction (NPI) through to customer feedback, investigations, and continuous improvement. You will be the key interface for customer quality matters and a technical leader in investigations, audits, and change control within a regulated manufacturing environment.
Key Responsibilities
Act as the primary point of contact for customer quality matters, ensuring alignment with customer, regulatory, and internal requirements
Lead investigations into customer complaints, and returned products, driving robust root cause analysis and effective CAPA
Analyse product returns and quality data to identify trends and improvement opportunities
Support and participate in customer and regulatory audits, providing documentation, data, and process insights
Maintain and oversee change control and change management activities in line with the QMS and regulatory expectations
Maintain product quality documentation, including specifications, control plans, and validation records




Maintain the internal calibration program
Collaborate with engineering and production teams to driveprocess and product improvements, including functional specification testing program
Support process and computerised system validation activities
Play a key role in New Product Introduction (NPI), including:
Process Flow Diagrams
PFMEA
DFM / DFA
Pilot build quality evaluation
About You
You are a confident quality professional with strong technical judgement and the ability to work across functions in a fast‐paced, regulated manufacturing setting.
Proven experience in a regulated manufacturing environment, ideally medical devices
Working knowledge of FDA requirements and medical device regulations (highly regarded)
Robust understanding of quality investigations, CAPA, and root cause analysis tools
Experience supporting customer audits and compliance activities
Background in plastic or silicone moulding manufacturing (highly desired)
Experience with NPI, process validation, and product control planning
Ability to engage effectively with customers, engineers, and production teams
What We Offer
At PPC, we cultivate a supportive, team-driven culture rooted in knowledge-sharing and personal growth. As part of a growing, secure, and quality-focused business, you'll enjoy career development opportunities and a long-term future in a values-led environment.
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📌 Product Quality Manager (New South Wales)
🏢 PPC Moulding Services
📍 New South Wales