Experienced Medical Receptionist in Busy Paediatric Practice
Ear Nose Throat Newcastle - Charlestown NSW
Are you an organised, friendly and people-focused person who thrives in a busy environment?
Newcastle Health Enterprise is looking for a
full-time Medical Receptionist
to join our friendly, family-orientated team in Charlestown.
We are a busy paediatric medical practice providing a range of specialist services to children and their families. Our days are fast-paced and varied, with
high-volume patient interaction, administration and problem-solving
balanced by a supportive team environment and a great workplace culture.
This is a role where you will
always be kept busy
- no two days are exactly the same!
About you
The successful applicant will be someone who:
Is reliable, punctual and takes responsibility for their work
Has
excellent customer service and communication skills
Is kind, compassionate and genuinely enjoys helping people
Is confident and comfortable interacting with children, parents and medical professionals
Is
computer savvy
and comfortable learning new software and systems
Has exceptional attention to detail and takes pride in getting things right
Is highly organised and able to manage competing priorities
Has excellent time-management skills and works efficiently
Is a
keen problem solver and troubleshooter
Can use initiative and doesn't need to be told what to do at every step
Works well as part of a team and is happy to jump in and help wherever needed
Is ethically and morally sound, trustworthy and professional
Is comfortable working in a
busy paediatric medical environment




Takes pride in providing a positive experience for every patient and family who walks through our doors
What you'll be doing
Your role will be varied and will include:
Welcoming and assisting patients and families
Answering phones and responding to patient enquiries
Booking and managing appointments
Processing referrals and patient paperwork
Patient billing and payments
Managing emails and day-to-day correspondence
Communicating with GPs, specialists and other healthcare providers
Maintaining accurate patient records
Managing recalls, follow-ups and administrative tasks
Supporting our doctors, nurses and allied health team
Problem-solving and troubleshooting throughout the day
General reception and administrative duties
Why join us?
We genuinely believe that
a outstanding team makes a great workplace
.
We are a close-knit team who work hard, support each other and have plenty of fun along the way. We value
kindness, teamwork, reliability, initiative and a good sense of humour
.
You will be joining a workplace where your contribution matters, where everyone pitches in, and where we take pride in providing a high level of care and service to our patients and their families.
If you are looking for a role where you can
stay busy, be part of a great team and make a difference to the experience of children and their families
, we'd love to hear from you.
The details
Position:
Full-time Medical Receptionist
Location:
Charlestown, NSW
Hours:
Full-time, Monday-Friday
Industry:
Paediatric Specialist Healthcare
Previous medical reception experience will be highly regarded, however, the right person and the right attitude are just as important to us as experience.
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📌 Experienced Medical Receptionist In Busy Paediatric Practice (New South Wales)
🏢 Ear Nose Throat Newcastle
📍 New South Wales