We are seeking a motivated
M365 Support Analyst
to support a large
Defence environment
. This role is ideal for someone early in their career looking to build hands-on experience across Microsoft 365 technologies in a secure, enterprise setting.
M365 Support Analyst - Microsoft 365
Location & Working Arrangements
Canberra (Reid) or Melbourne (CBD or Laverton) or Adelaide
Onsite requirement:
Minimum 4 days per week (5 days preferred)
Security Requirements
Must be an Australian Citizen
NV1 AGSVA Security Clearance required
Key Responsibilities
Provide support to users and business areas across Microsoft 365 services
Troubleshoot and resolve issues via phone, email, and chat
Manage incidents and service requests through a ticketing system
SupportandadministerM365 services including:
Exchange Online
SharePoint
Microsoft Teams
Intune
OneDrive for Business
Azure Active Directory
Work collaboratively within a hybrid, multi-location team
Maintain clear and qualified communication with stakeholders




Contribute to continuous improvement and knowledge sharing
Participate in an on-call roster (including holiday periods if required)
Skills & Experience
0-3 years' experience
in Microsoft 365 technologies
(Azure AD, SharePoint, Teams, Exchange Online, Intune)
Experience in an
ICT support, service desk, or managed services environment
Exposure to
enterprise desktop/endpoint support
(desirable)
Familiarity with:
SCCM / MECM / Windows 365 (desirable)
Application packaging and deployment (desirable)
Basic PowerShell scripting or automation (desirable)
Experience working in
Defence or large government environments
(advantageous)
What We're Looking For
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to manage workload and prioritise tasks effectively
Willingness to learn and grow within modern SaaS environments
#J-*****-Ljbffr

📌 Analyst (Melbourne)
🏢 Talent
📍 Melbourne