Medical Administration / Reception – Part Time Patient services team)
Medical Receptionist / Patient Services Officer Part-Time
Location:
Moonee Ponds
Hours:
Approximately 20 hours per week (Tuesday, Wednesday and Thursday preferred)
If you are committed to delivering exceptional patient care and are looking for a flexible part-time role with work-life balance, we would love to hear from you.
We are seeking a friendly, reliable and professional Medical Receptionist to join our Patient Services Team. This role is primarily focused on front reception, patient enquiries, appointment bookings and consultation billing. It is best suited to someone who enjoys patient interaction and administration in a busy specialist medical practice.
Please note:
This is a reception and patient services role. It is not a senior administration or practice management position.
Medical Receptionist / Patient Services Officer Part-Time
Location:
Moonee Ponds
Hours:
Approximately 20 hours per week (Tuesday, Wednesday and Thursday preferred)
If you are committed to delivering exceptional patient care and are looking for a flexible part-time role with work-life balance, we would love to hear from you.
We are seeking a friendly, reliable and qualified Medical Receptionist to join our Patient Services Team. This role is primarily focused on front reception, patient enquiries, appointment bookings and consultation billing. It is best suited to someone who enjoys patient interaction and administration in a busy specialist medical practice.
Please note:
This is a reception and patient services role. It is not a senior administration or practice management position.
Key Responsibilities
Answering a high volume of incoming patient telephone enquiries
Booking,



rescheduling and confirming patient appointments
Greeting patients and providing exceptional customer service
Managing specialist clinic schedules
Processing patient registrations and maintaining accurate records
Billing and receipting patient consultations following appointments
Processing patient accounts, estimates and payments
Responding to patient and referrer emails
Following up outstanding results and documentation
Scanning, filing, faxing and general administrative duties
Providing administrative support to the wider team as required
About You
Previous experience working in a medical reception or medical administration role is essential
Minimum 2 years' experience in a medical practice preferred
Excellent telephone manner and customer service skills
Strong communication and interpersonal skills
Ability to multitask and remain organised in a busy environment
Ability to work both independently and as part of a team
High attention to detail and accuracy
Understanding of privacy, confidentiality and professional conduct in a healthcare setting
Proficient in Outlook, Microsoft Word, Microsoft Teams and basic Excel
Desirable Skills
Experience working in a specialist medical practice
Knowledge of specialist medical terminology
Experience with medical billing and patient accounts
What We Offer
Supportive and friendly team environment
Flexible part-time/casual hours
Work-life balance
Opportunity to work in a well-established specialist medical practice
Convenient Moonee Ponds location
Eligibility
Applicants must have unrestricted Australian working rights.
Unfortunately, sponsorship, student visas and temporary graduate visas cannot be considered for this position.
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📌 Medical Administration / Reception – Part Time Patient Services Team) (Melbourne)
🏢 seek.com.au
📍 Melbourne