Up to $85,000 + Super | Performance bonuses company car option 4 weekdays + Sundays | Support the Director assist with weekend home opens Real autonomy — you'll be trusted to make day-to-day decisions Office Co-ordinator Client Experience Manager Are you an experienced real estate operator ready to take real ownership of the client journey — without the constant back-and-forth of a junior admin role?
We're partnered with a boutique real estate agency known for delivering a stand-out client experience, and we're looking for an Office Co-ordinator Client Experience Manager to run our operations end-to-end.
The Role This is an operations and client-experience leadership role, not a junior admin position.
You'll own every listing, buyer interaction, and transaction from contract through to settlement — delivered consistently and professionally, with the autonomy to make the right calls without constantly checking back with the Director.
What You'll Be Doing Managing all listings from contract through to settlement, ensuring compliance, documentation, and timelines are met.
Driving proactive, skilled communication with buyers and sellers, and resolving escalations within your authority.
Training, onboarding, and checking the work of admin staff and virtual assistants.
Maintaining and improving operational systems, and ensuring the CRM and tools are used correctly and consistently.




Keeping the buyer database clean and the follow-up cadence running, and setting appointments to keep the pipeline moving.
Executing the approved marketing plan — coordinating campaigns, suppliers, and tracking performance.
About You Prior real estate experience, ideally across transactions/sales administration from contract to settlement (or a closely related operations role).
Strong written and verbal communication, with the confidence to push back constructively and chase things to completion.
Highly organised — able to run multiple workflows and deadlines without dropping standards.
Systems-minded — comfortable working in a CRM and improving processes, not just following them.
Calm under pressure, detail-driven, and takes ownership of outcomes rather than just tasks.
Why This Role Real autonomy — you'll be trusted to make day-to-day decisions on client updates, suppliers, contract admin, and buyer follow-up.
A genuine leadership opportunity, with admin staff and VAs reporting to you.
A business that's serious about client experience and continuous improvement, not just sales targets.
A clear, structured 90-day plan so you know exactly what success looks like from day one.
Apply now or call Ashleigh Copeland on ************ for a confidential discussion.

📌 Office Co-Ordinator & Client Experience Manager (Perth)
🏢 Longreach Recruitment
📍 Perth