Salary on offer $70K plus Super Based in the CBD - Close to public transport Varied role - Collections, queries and invoicing If you enjoy a role that blends collections, billing accuracy, and customer support, this opportunity offers the perfect mix.
Join a buzzing, collaborative Melbourne team where you'll take ownership of customer accounts, resolve billing issues, and keep payments on track — all while delivering exceptional service.
This role suits someone who thrives in a fast‐paced workplace, enjoys problem‐solving, and is confident navigating financial conversations with customers.
What You'll Be Doing Collections activity — contacting customers with overdue accounts, arranging payments, and negotiating practical solutions Billing support — managing customer billing queries with accuracy and a proactive approach Dispute resolution — investigating discrepancies and professionally managing customer concerns Account actions — administering payment extensions, suspensions, and service disconnections in line with policy Record management — maintaining accurate billing transactions,



customer interactions, and payment histories Risk escalation — identifying and escalating high‐risk accounts for review Customer solutions — offering practical payment options that support customers in meeting commitments Process improvement — collaborating with internal teams to refine billing processes and strengthen collections efficiency What We're Looking For Collections or billing experience — 1–2 years in a similar role Strong communication — confident handling difficult conversations with professionalism Negotiation skills — ability to secure payment arrangements while maintaining rapport Attention to detail — accurate record‐keeping and billing oversight CRM proficiency — comfortable navigating customer systems Customer‐centric mindset — committed to finding solutions that work for both customer and company Apply now or contact Vanessa at ****** or ********** for a confidential chat.

📌 Accounts Receivable/Collections Officer (Victoria)
🏢 KBH Solutions
📍 Victoria