Great benefits and remuneration – Base + Car Allowance + Incentives Work with industry-leading products and technology Join a global organisation with a strong focus on training, safety and quality At KONE, you'll find innovation that goes somewhere We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play. Our work will take you in different directions. We are seeking a Field Service Manager to join our Brisbane team. In this leadership role, you will be responsible for overseeing field operations, coordinating service activities, and building strong customer relationships. You will ensure our technicians are well supported, resources are effectively managed, and customers receive exceptional service experiences. Through your leadership, you will drive team performance, operational excellence, and customer satisfaction. This role is ideal for someone who thrives on building strong relationships, leading through communication, and lifting service experience through clarity, trust and engagement.
What will you be doing?
Acting as the primary point of connection for a portfolio of customers, ensuring clear, proactive and skilled communication
Planning, prioritising and coordinating maintenance and repair activities across the technician team to consistently deliver on customer expectations
Leading, coordinating and running the day‐to‐day activities of an established team of technicians, including planning, performance, and development
Spending time in the field building strong relationships and gaining a deep understanding of customer needs




Owning customer relationships to support the retention and long‐term growth of service partnerships
Identifying opportunities to add value for customers by aligning service delivery to their evolving needs
Partnering with internal sales and service teams to ensure customer solutions are delivered seamlessly
Using customer insight and feedback to drive continuous improvement and support sustainable business growth
Championing safety, quality and consistent ways of working across the service team
Are you the one?
Experience in customer‐facing leadership roles within service, operations, facilities, construction or similar environments
Proven ability to build credibility, trust and long‐term relationships with customers
Outstanding communication skills, with the ability to influence and align stakeholders
Confidence leading teams and delivering operational outcomes through others in a field or service environment
Ability to coordinate and prioritise field‐based activity, ensuring teams are set up to deliver safe, high‐quality outcomes
A strong customer mindset with high emotional intelligence
A sound commercial understanding and appreciation of how customer experience drives business performance
A strong commitment to safety and doing things the right way
Full drivers licence
What do we offer?
Career progression opportunities in a global organisation




Access to world‐class learning and development programs
A supportive, high‐performing team environment
A total rewards package designed to recognise and motivate
The chance to work with cutting‐edge vertical transport technology on major, high‐visibility projects
Note: Applicants must either be a permanent resident or citizen of New Zealand or be a citizen of Australia to apply for this position.
This role is being sourced directly by KONE.
Keskitymme KONEella luomaan innovatiivista ja yhteistyöhön perustuvaa työskentelykulttuuria, jossa jokaisen panosta arvostetaan. Työntekijöiden sitoutuminen on meille avainasemassa, ja rohkaisemme jokaista osallistumaan ja jakamaan tietoa ja ideoita. Yritysvastuu on oleellinen osa yrityskulttuuriamme ja päivittäisiä toimiamme. Noudatamme eettisiä liiketoimintamenettelyitä ja pyrimme kehittämään yhdessä tekemisen kulttuuria, jossa työntekijät luottavat toisiinsa ja kunnioittavat toisiaan ja jossa hyvät suoritukset huomioidaan. Erinomaisena työpaikkana olemme ylpeitä voidessamme tarjota erilaisia kokemuksia ja mahdollisuuksia, joiden avulla saavutat ura- ja henkilökohtaiset tavoitteesi ja voit elää terveellisesti ja tasapainoisesti. Lue lisää / KONEen tarkoituksena on muokata kaupunkien tulevaisuutta. Maailmanlaajuisena hissi- ja liukuporrasalan johtajana kuljetamme kaksi miljardia ihmistä päivittäin ja teemme heidän matkoistaan turvallisia, sujuvia ja luotettavia älykkään ja kestävän People Flow® -ratkaisun avulla. Vuonna **** KONEen liikevaihto oli 11,2 miljardia euroa ja työllisti vuoden lopussa yli ****** työntekijää lähes 70 maassa. KONEen B-sarjan osakkeet on listattu Nasdaq Helsinkiin.
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