Autism360 is a digital therapeutics platform built for families navigating autism. We combine clinical expertise with technology to give parents the tools, strategies, and support they need wherever they are. Our team is driven, and deeply connected to the community we serve.
About Autism360
About the Role
We're looking for an Assistant Customer Success Manager to join our North Sydney head office and help us deliver an outstanding experience for the families we support. This role sits at the heart of the client journey. You'll support retention, handle day-to-day service enquiries, and manage complaints through to resolution.
You'll work closely with our Customer Success and leadership team, who will coach and support you as you build your skills. It's a great next step for someone who's ready to grow into a leadership role with a clear pathway to progress into a Customer Success Manager position as you build experience.
Key Responsibilities
1. Client Retention
Support client retention initiatives alongside the Customer Success and leadership team
Check in regularly with families to understand their experience and identify ways to add value
Monitor client engagement and satisfaction, flagging risks early
Help guide clients through onboarding and renewal milestones
2. Customer Service
Be a first point of contact for client enquiries via phone, email and chat
Provide warm, accurate, and timely information about our app and program
Deliver a consistent, high-quality experience that reflects the Autism360 brand
Work closely with clinicians and internal teams for seamless handovers
3. Complaint Management
Log, track and manage client complaints through to resolution




Investigate and resolve issues calmly, escalating when needed
Keep clients informed throughout the process, closing the loop with empathy
Spot recurring issues and feed insights back to leadership
Take ownership for client related outcomes in a professional and a timely manner.
About You
As this role sits within a small head office workplace, we are looking for a self-motivated professional who thrives when working as part of a team and independently
Experience in customer service, client success, complaints handling, or a similar client-facing role
A warm, empathetic communicator who genuinely enjoys helping people and solving problems
Calm and solution-focused, and does not mind having difficult conversations
Organised and comfortable managing multiple client interactions at once
Tech savvy and quick to adopt to new systems
Keen to learn and grow, with strong support from leadership every step of the way
What's In It For You
$70,000 - $80,000 base salary + Super
4 days in our North Sydney office, with every Friday working from home
Hands‐on, experienced leadership team
Hands‐on exposure across client success, service and complaint management
A clear pathway to progress into a Customer Success Manager role as you grow
A supportive, upbeat, mission‐led team culture
The chance to make a genuine difference in the lives of the families we support
Lived Experience
We don't require lived experience, but we deeply value it. If you are neurodivergent yourself, or have an autistic family member and can speak authentically from this perspective, we encourage you to highlight this in your application.
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📌 Assistant Customer Success Manager (Sydney)
🏢 Autism 360
📍 Sydney