FILE MANAGEMENT OFFICER - PERSONAL INJURY - MELBOURNE, VIC
At Allianz, we're proud to be named one of the Best Workplaces in Australia **** and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
What if you could put the customer at the heart of everything you do?
You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.
As an FMO in the Personal Injury team, you will work with and support a team of experienced consultants and have the opportunity to develop a broad range of skills.
About the role
Arranging independent medical examinations for injured worker
Coordinating a variety of administrative tasks and communication between injured workers and medical professionals




Maintaining accurate file notes on customer interactions and supporting with maintenance of cataloguing system
Liaising with and resolving claim related customer queries
Providing administration assistance to the consultants as required
Ensuring that customer expectations are exceeded, and business objectives met through exceptional customer service
About you
Highly accurate Data entry, time management and organisational skills
Robust knowledge of MS Word/Excel and the ability to learn new software systems
Ability to work at a quick pace and adapt to changing business needs
Robust written and verbal communication skills
Ability to work in a team environment
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace, where possible
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks:



Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us. Let's care for tomorrow.

📌 File Management Officer (Melbourne)
🏢 Allianz Australia
📍 Melbourne