Business Unit: Networks
Reporting to: Peter Shepherd
Location: OCS
Talent Acquisition Partner: Natalie James
We're looking for an experienced
Associate Director – Networks Business Improvement
to lead the design, rollout and embedding of improved processes and ways of working across our Networks function.
In this senior leadership role, you'll set a explicit improvement roadmap, simplify complex delivery environments, and partner closely with leaders and teams to drive measurable, sustainable outcomes. You'll play a critical role in ensuring new ways of working are aligned with governance, risk and compliance requirements — and that they are truly embedded into day‐to‐day operations.
This role suits a confident, pragmatic leader who thrives in complexity and enjoys turning strategy into action.
What you'll do
Lead and optimise the implementation of Networks Business Process Excellence within your assigned Networks Division
Develop and manage a clear business improvement roadmap, including priorities, sequencing, ownership and success measures
Identify process gaps and improvement opportunities using data, observation and structured problem‐solving techniques
Design and implement improved end‐to‐end processes in partnership with process excellence specialists
Ensure new processes meet governance, risk and compliance requirements and are successfully adopted
Partner with Change & Adoption leads to embed change through communication, training and reinforcement
Track and report on benefits realisation, including time savings, quality improvements and cycle time reductions
Remove delivery barriers and resolve cross‐functional issues that impact improvement outcomes
Provide financial input and oversight for initiative costs (Opex and Capex) within agreed budgets
Lead quality assurance activities, including start‐up, health checks and closure reviews
What you'll bring
Tertiary qualifications in business, engineering, operations or equivalent experience




Significant experience leading business improvement or transformation in complex, matrix environments
Strong understanding of end‐to‐end delivery lifecycles, governance and operational controls
Proven capability in process design, mapping and implementation
Practical change management experience — you can implement change, not just design it
A data‐driven mindset with the ability to define measures and demonstrate benefits realised
Strong stakeholder management and influencing skills across technical and non‐technical teams
Resilience, accountability and comfort navigating ambiguity and resistance
Familiarity with network operating environments
What's in it for you
Blended ways of working — 3 days in the office, 2 days remote, with flexible hours to suit
Discounts on Optus products and services
Inclusive, gender‐neutral paid parental leave (up to 16 weeks)
Competitive leave, including additional 'Connected Leave' days (where applicable)
Access to wellbeing resources, webinars and support through Optus wellbeing platforms
A vibrant, collaborative campus environment with cafes, gym, GP, post office, childcare and more
Career development through extensive online and facilitator‐led learning opportunities
Novated car leasing and other financial benefits
Employee‐led networks and communities including Elevate Women, Express Yourself (LGBTQIA+), Disability Network, United Veterans, Wellbeing Network, Culture Connect and more
Inclusion & Accessibility at Optus
At Optus, we're committed to fostering a workplace where everyone feels valued, respected and supported to thrive. We believe our differences are what make us stronger, and we're proud to create an inclusive environment where diverse perspectives are welcomed.
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, carers, neurodivergent individuals, people from culturally diverse backgrounds, and the LGBTQIA+ community.
If you require any adjustments or support during the recruitment process, please let us know — we're here to help you perform at your best.

📌 Ad, Networks Business Improvement (Australia)
🏢 Singtel
📍 Australia