Please note: Applicants must have full working rights in Australia, as visa sponsorship is not available for this position.
Robert Half is excited to be exclusively partnering with a rapid-growing Australian technology business seeking a
Customer Service Team Leader
to join their collaborative support team.
This is a great opportunity to step into a leadership role within a purpose-driven tech organisation with a supportive team culture, where you'll lead a small team while remaining hands-on with customers in a fast-paced environment!
The Role:
Lead the day-to-day operations of a customer support team across Australia and the Philippines
Provide hands-on support to customers via phone, email and live chat
Act as the first escalation point for complex or sensitive customer issues
Coach and support team members through regular feedback, guidance and training
Monitor team performance, maintain CRM records and identify opportunities to improve support processes
About You:
A proactive leader who enjoys coaching others and helping team members succeed
Minimum 6 months experience in a
Customer Service Team Leader or Supervisor role




Strong written and verbal communication skills, including handling complex customer conversations
Highly organised with the ability to manage multiple priorities in a fast-paced environment
Comfortable using CRM systems and customer support tools
If this sounds like the right next role for you, we highly advise you apply.
This role is
3 days on-site, 2 days WFH.
This is a hybrid
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📌 Customer Service Team Lead (Sydney)
🏢 Robert Half Australia
📍 Sydney