Join the National Leader in Cloud-Based Property Management
Our Story: ?
PropertyMe is Australia's #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1.8 million properties.
Join a growing team, in a growing business as we continue to consistently grow our core business
and also
expand into exciting new markets and products.
Your work will
impact
the day-to-day lives of millions of Australian real estate professionals,
tenants
and owners.
Your Mission: ?
We want to make real estate professionals' lives easier by helping them get the most out of their CRM.
You'll
ensure Property Managers, Agents, and Teams can spend less time on admin and more time on meaningful conversations that help people find their dream home. Your role will be to onboard
recent users
, guide them through the system, and empower them to work smarter, not harder.
What You Bring: ?
A team player with a warm and welcoming approach to both customers and team members. A people person who thrives on being challenged and can keep their cool under pressure. Next-level organisation and efficiency with an acute eye for detail.
You will need Real Estate industry experience to empathise and instil confidence in your excited, nervous, time-poor customers and understand their unique learning needs to customise a training plan to best support them to become confident users and advocates of their
new CRM system, helping them streamline workflows, manage contacts, and maximise their productivity.
Processes,
checklists




and an amazing team of dedicated professionals who genuinely love to welcome and onboard new clients will support you. You will also need to love your
numbers,
your skill and
expertise
will help
determine
our customers' success and our PropertyMe reputation for excellent customer service
This role will:
Initiate onboarding and training plans
Checkin
calls throughout the onboarding journey to ensure customer satisfaction and success
Create conversion balances
Responding to support tickets
Phone and Zoom support
Data migration support and troubleshooting
Coordinate and support data transfers
Assist
clients with receipting/reconciling their
CRM
account
Ensure clients are responded to within agreed SLAs
Assist the Onboarding and Data Service team as
Confidently navigate through internally used programs such as Slack, Trello, Google Suite,
Salesforce
and Zendesk
Gather website requirements and coordinate with the website team
Assist
the website team as
If you can share examples of the above traits and talk through scenarios that let these attributes
shine
we would love to chat with you.
The Benefits and Perks?
A nurturing and empowering team to help you reach your full potential
Hybrid work environment 2 days from office
Beautiful office in Sydney CBD
Vibrant culture
Regular milestone parties
Job security working for one of Australia's leading
PropTech
companies
It's uncertain times at the moment, but there's nothing uncertain about the opportunity here at PropertyMe, We're building something special and we want to chat to you about joining us, no matter your background. Apply now or check out our People & Culture team on LinkedIn, we're always open for a chat!

📌 Onboarding Consultant - Crm (Sydney)
🏢 Property Me
📍 Sydney