About Us
Our Rail Division, previously known as Outstanding Southern Rail ("GSR") operates Australia's iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.
There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and
New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in **** and now comprises of tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo and New Zealand coach tour specialist Grand Pacific Tours.
About the Role
Based at Darwin Terminal, the Service Operator Team Leader is responsible for ensuring the cleanliness of guest cabins,



lounge and restaurant carriages on-train and public areas off-train. The role will provide support to the Service Operations team through coaching and training initiatives and work in partnership with the Terminal Manager. This is a guest facing role.
The key responsibilities include:
Ensure a smooth Guest Experience at the Darwin Welcome Experience including delivery of the experience itself and the coordination of information guests receive prior
Conduct daily briefings with the staff to keep them abreast of day-to-day requirements such as train turn-arounds, deep cleaning and areas requiring special attention
Supervise the work environment as the teamwork in line with the desired instruction and systems that are in place
Prepare cleaning schedules for the return of all carriage cabins, lounge and restaurant carriages from rolling stock operations, ensuring the team operating rhythm is planned and organised
Reporting and administrative tasks as required
What We Offer
Generous discounts on Journey Beyond travel and experiences
An attractive salary
Study Assistance Policy
A career with opportunities for progression, transfers, and secondments
Employee Referral Policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Parental Leave Program
Purchased Leave Policy
How to Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Your Rail Journey starts here!
Apply now. Join us!

📌 Service Operator Team Leader | Rail (Darwin)
🏢 Journey Beyond
📍 Darwin