At
Ambius,
interior landscaping is about so much more than plants. We are passionate about creating inspiring environments that enhance wellbeing, elevate experiences, and help people thrive at work. As the premier creator of ambience for businesses, our designs bring spaces to life and deliver meaningful health and productivity advantages.
Our talented Ambius team is behind the stunning plant displays you see in hotel lobbies, vibrant shopping centres, striking green walls, and welcoming office and restaurant spaces. From small businesses to large organisations, we transform interiors and exteriors into environments that engage clients, employees, and visitors alike.
Due to continued expansion and growth, we are excited to offer a new opportunity for an experienced and
dynamic Customer Care Manager
to join our Sydney-based team on a
permanent, full-time basis.
In this influential role, you will be empowered to strengthen customer relationships and protect our existing portfolio by proactively identifying risks, resolving issues, and ensuring an exceptional customer experience. Reporting to the Sales Manager, you will play a critical role in retaining key accounts, removing service barriers, and driving long-term customer loyalty.
What you'll be responsible for:
Forecasting and tracking customer retention metrics
Managing and resolving customer issues and escalations in line with complaint resolution procedures
Building trusted-advisor relationships with key accounts, stakeholders, and executive sponsors




Proactively identifying customers at risk and implementing retention strategies
Prioritising and administering customer tasks to meet all deadlines
Maintaining accurate records of retention and customer engagement activities
Identifying new business opportunities and collaborating with internal teams
Supporting Customer Service, Sales, and Operations teams to achieve shared targets
Delivering timely responses and effective resolutions to all customer enquiries
Why join Ambius?
Fully maintained company vehicle, fuel card, and mobile phone
Attractive commission opportunities
Comprehensive induction and ongoing training
Access to an Employee Assistance Program for you and your family
Continuous learning and development opportunities
Clear pathways for career progression within a growing organisation
About you:
Minimum 3 years' experience in customer service
Service industry background
Current driver's licence (essential)
Proven experience in account management and customer issue resolution
Strong track record of achieving customer service and retention targets
Exceptional written and verbal communication skills
Highly organised with excellent time management
Strong attention to detail and problem-solving skills
Ability to thrive in a fast-paced, multi-tasking environment
If you're ready to
lead from the front, build meaningful relationships, and make a real impact
, this is your opportunity to grow with Ambius.
Apply now and take the next step in your career today!

📌 Customer Care Manager - Ambius (Sydney)
🏢 Rentokil Initial
📍 Sydney