Point of Sale Trainer – POS Systems – Australia
H&L; POS is seeking a Point of Sale Trainer to join our growing team in Australia!
Due to our increased and growing workload, we are now seeking an experienced Point of Sale Trainer to help coordinate our field-based technical services team across Australia.
H&L; POS is a market leader in providing POS software and management systems to the hospitality industry. H&L; has over **** venues Australia-wide. H&L;'s Hotel, Pub and Restaurant POS software was designed and developed by hospitality professionals, for hospitality professionals. Whether our clients run a hotel, pub, restaurant, club, bar, café, or retail liquor outlet, H&L;'s POS system is designed to manage your business from top to bottom, connecting all relevant data and information from the front to the back of the house.
H&L;'s team is full of passionate hospitality experts with decades of experience in the industry. It's what has allowed us to provide hospitality POS systems that always align with the needs of an ever-changing industry. Our Point of Sale software also serves as a comprehensive solution for retailers, thanks to its seamless connection from the POS to managing stock.
H&L; is a leading provider of Point of Sale (POS), inventory management and payment solutions provider for the hospitality and food and beverage industry. H&L; specializes in offering innovative cloud-based SaaS solutions to streamline operations and enhance customer satisfaction for our clients. Our clients range from small bars and restaurants to multinational organisations. H&L; specializes in offering innovative cloud-based SaaS solutions to streamline operations and enhance customer satisfaction for our clients. With a commitment to delivering cutting-edge technology and exceptional service, we empower businesses to enhance customer experience and streamline operations. H&L; POS has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth,



building a recent generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L;, and why many of our customers are multi-award winners.
The successful candidate will be based anywhere within commutable distance of our Adelaide or Melbourne offices, working in a hybrid work model!
What your day will look like
:
Training Development and Delivery:
Develop and maintain up-to-date training materials, including manuals, guides and online resources
Conduct training sessions for new employees and refresher courses for existing staff, ensuring they are proficient in using H&L;
Tailor training approaches to accommodate different learning styles and needs
System Updates and New Features:
Stay informed about updates and new features of software
Train staff on new functionalities and system enhancements
Support and Troubleshooting:
Provide ongoing support to staff, answering questions and resolving issues related to H&L.;
Troubleshoot common problems and liaise with clients to provide solutions
Feedback and Improvement:
Collect feedback from staff and clients regarding SW features and training effectiveness
Continuously improve training programs based on feedback and performance assessments
Collaboration and Communication:
Work closely with Product Owners to ensure the system aligns with business needs
Communicate any system changes or updates to all relevant stakeholders
Compliance and Best Practices:
Ensure all training and usage of systems comply with legal and company standards
Keep abreast of industry best practices and integrate them into training and system usage
About You
:




A diploma or degree in Information Technology, Electronics, or a similar related field
Proven experience as a Point of Sale – POS Trainer or similar role is essential
Excellent understanding of POS – Point of Sale systems and their applications in a business setting
Experience as a field technician, with a focus on POS systems, payment solutions, or IT support
Proficiency in troubleshooting POS systems, network connectivity, and hardware components
Familiarity with software applications related to POS, databases, and networking
Basic understanding of SQL and system administration preferred
Strong communication and presentation skills
Ability to create engaging training materials and deliver effective training sessions
Problem-solving skills and ability to handle technical issues
Patience and a strong desire to assist others in learning new technologies
Relevant educational background, preferably in IT, education, or a related field
Additional Skills: Flexibility to adapt to different learning styles and environments
Ability to work independently and collaboratively in a team
Strong organizational skills and attention to detail
Ability to work independently, manage time effectively, and prioritize tasks
Willingness to travel to client sites and work flexible hours, including evenings and weekends, as needed
Fluent in English, both written and verbal, is essential
Legally authorized to work in Australia
Join us at H&L; and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.
H&L; is focused on professional growth and customer success. This role provides a unique opportunity to work directly with clients, gain hands-on technical experience, and be a key contributor to the success of our POS solutions in the hospitality industry.
For information about
H&L;,
please visit our website at

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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