Excellent Base + Uncapped Earnings! | World-Class Employee Benefits
Unlimited Career Growth at Australia's #1 Online Car Dealership
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CARS24
is Australia's largest online used car retailer — and we're transforming the automotive experience from end to end.
At our flagship
Villawood facility
, we're bringing servicing, repair, and warranty into a fully integrated, tech-driven model. To lead this critical function, we're looking for a
Servicing & Warranty Advisor
who's passionate about helping customers, confident in their mechanical understanding, and ready to run daily operations with excellence.
The Role & What You'll Do
As our
Servicing & Warranty Advisor
, you'll be the go-to contact for customers needing repairs, maintenance, or warranty assistance. You'll manage the service desk, coordinate with workshop teams, and ensure that every interaction is handled professionally and transparently.
Here's what you'll be doing:
Guide customers through the
servicing and repair
process
Manage the day-to-day operations of our
service and workshop team
Handle
warranty claim discussions
and help customers navigate outcomes
Ensure performance targets and service SLAs are met
Upsell additional services that improve vehicle reliability and longevity
Liaise between customers and technicians to ensure clarity and trust




Keep accurate records and stay across every repair, claim, and recommendation
Work onsite
Monday–Friday
, full-time
1 to 2+ years experience in service advising, workshop coordination, or automotive operations
Confident communicator with a strong customer-first mindset
Ability to explain service needs, costs, and timelines clearly and professionally
Highly organised and able to manage service bookings and multiple tasks under pressure
Comfortable working between customers and technicians to resolve inquiries and service updates
Solid computer skills and experience with service platforms or CRMs
Confidence upselling additional products or repairs
Valid Australian driver's licence and willingness to undergo a police/background check
Uncapped earnings
(base + super + commission)
Monthly
$60 phone allowance
Employee Assistance Program
Performance-based bonuses
Access to a
$500 annual wellness allowance
Ground-up opportunity to shape how service & warranty work in a unique AutoTech dealership
Work with a high-performing, cooperative team that values growth and trust
If you're ready to manage a next-gen service and warranty operation — and you care about quality, teamwork, and customer outcomes — apply today and help shape the future of servicing at
CARS24
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📌 Service Advisor (Sydney)
🏢 Cars24
📍 Sydney