Company Description
Better begins here
Crown Resorts is a great place to visit and it's and even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people. We value passion, optimism, and an appetite for change- for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
As a Duty Manager at Crown Towers Perth, you'll oversee the Hotel Rooms Division during your shift, ensuring smooth operations, exceptional guest experiences, and adherence to Crown's brand standards. Reporting to the Front Office Manager, you'll be a visible leader across departments, resolving issues, supporting team members, and maintaining operational excellence.
To be considered for this role you will need to have Supervisory or Management experience in Hotel Front Office Operations.
Key Responsibilities
Act as the hotel's representative for guest concerns, operational issues, and emergency situations
Manage daily hotel inventory and room availability to meet guest requirements
Ensure smooth arrivals and departures, especially for VIP guests
Foster positive guest relationships and resolve complaints with discretion and professionalism
Lead and develop a high-performing team through coaching, feedback, and recognition




Conduct performance reviews and support onboarding of new team members
Generate and distribute daily management reports and maintain accurate guest records
Promote a protected and inclusive workplace culture aligned with Crown's values
About you
You'll bring the following:
Proven experience in hotel front office operations at a supervisory or departmental level within a premium hotel
Strong interpersonal and communication skills, with a commitment to service excellence
Proficiency in Microsoft Office and familiarity with Opera Property Management System (or similar)
Ability to work across a 24/7 rotating roster
Additional Information
A hospitality or business-related qualification is highly regarded
RSA and First Aid certifications preferred
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit
Crown Resorts Careers
.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

📌 Duty Manager- Crown Towers Perth (Western Australia)
🏢 Crown Resorts
📍 Western Australia