Company Description
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Reporting to the Crown PlaySafe Shift Managers the
Crown PlaySafe Advisor
will assist customers who are seeking support or who have been identified as potentially experiencing difficulties associated with gambling. You will be trained 'on the job' in all aspects of Crown's PlaySafe Code of Conduct, including the delivery of Play Periods, Self-Exclusion, Third-Party Exclusion and Revocation.
The Crown PlaySafe team have multiple positions on offer including the below:
Crown PlaySafe Advisor –
Full Time – Permanent
Crown PlaySafe Advisor –
Full Time – Fixed Term Contract (12 months)
Please note your application will be considered against both Permanent and Fixed term positions.
About you
You'll bring the following:
Flexibility with working in a 24/7 operation on a rotating roster including 8 – 12-hour shifts covering days, nights and weekends
Previous Crown Play Safe Ambassador experience beneficial
Casino Operations, Gaming or Premium Gaming experience beneficial
Demonstrated ability working in high-stress,



complex environments with a solid customer focus
Exceptional communication and conflict negotiation skills
Demonstrated ability to work effectively in a multi-disciplinary team environment
Ability and confidence to work autonomously
Compliance with and adherence to relevant policies and procedures
Highly compliant with management of confidential or sensitive information
Ability to maintain comprehensive and accurate records
Demonstrated ability to communicate and work constructively with culturally diverse groups
Ability and desire to seamlessly collaborate across multiple departments and always maintain a "solutions mindset"
Additional Information
This role requires:
Successful applicants will be required to obtain WA, and VIC Gaming Licenses.
Formal relevant qualifications are highly desirable but not required
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit
Crown Resorts Careers
.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Think! About your choices. Contact Gambler's Help on ************

📌 Crown Playsafe Advisor (Western Australia)
🏢 Crown Resorts
📍 Western Australia