About the role:
As a Partner Merchant Account Executive at Ezypay, you will play a crucial role in developing and maintaining strong relationships with our clients. Your focus will be on ensuring client satisfaction and driving business growth through excellent interpersonal skills and proactive communication.
As a Partner Merchant Account Executive, you will:
Manage a merchant portfolio
segmented by partner
Deliver both
proactive and reactive engagement
to protect and grow partner-aligned merchant groups
Identify opportunities to grow
Merchant Share of Wallet (MSOW)
through upsell, cross-sell, and multi-site expansion
Own and execute
all Save activities
for merchants associated with assigned partners
Conduct
Welcome calls
for all new merchants related to the partner, including recent sites for strategic merchants
Provide
training support
(e.g. settlement reports,)



across the portfolio
Maintain consistent account documentation across required systems including HubSpot .
Ensure all activity contributes to defined KPIs and measurable outcomes
Collaborate with internal stakeholders (Support, Product, Operations) to resolve merchant issues effectively
2–3 years in account management, customer success, or merchant support roles
Experience working with
SaaS, payments, or platform-based businesses
preferred
Familiarity with segmentation and structured workflows
(Welcome, Save, Training)
Confident communicator, both written and verbal
Working knowledge of Excel, PBI and ability to deliver insights or updates in PowerPoint or CRM

📌 Partner Merchant Account Executive (Sydney)
🏢 EZYPAY
📍 Sydney