About the Role:
The
LMS Administration Manager, referred to as a
Learning Administration Manager (LAM) at D2L, is a highly trained individual who will be tasked
with administering
the Brightspace Learning Workplace
for
D2L's Education and Corporate customers.
The Learning Administration Manager
serves
a vital role in supporting the Brightspace Learning Environment while keeping customer success and satisfaction as a key business driver. Engaging with a skilled Learning Administrat
ion Manager
allows customers to focus on mission-critical business knowing the Brightspace Learning Environment is
well managed
.
The Learning Administration Manager will effectively implement strategies to
maintain
customer satisfaction. In addition to working with their own accounts, the Learning Administration manager will share product, technical and process knowledge with other team members to strengthen our ability to successfully engage our customers.
Check out more insights about the LAM program with these resources:
LAM Services Overview
Optimize Brightspace
LAM Overview Video
Please note: This is a 12-month contract position. The Learning Administration Manager is a hybrid role, based out of D2L's Melbourne office 3 days per week.
How You Will Make an Impact:
Work as a Named Resource for a group of D2L customers in administering their Brightspace Learning Environment
Complete D2L training to become fully Brightspace Certified
Maintain and expand knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
Leverage customer relationships to create and enhance internal processes that encourage better knowledge of,



attention to and addressing of customer needs
Own outcomes vs tasks
Focus relentlessly on exceptional stakeholders' experience
Make clear decisions in a timely manner
Challenge the status quo – make enhancement and improvement suggestions
Identify conflicting priorities and take ownership for resolving them
Treat people with respect and courtesy
Invest time and resources to grow and develop
What You'll Bring to the Role:
Minimum 2 years experience in supporting and/or administering a Learning Management System, preferably the Brightspace Learning Environment
Experience engaging in several areas of LMS administration, including, but not limited to the following:
Management of users and groups including learners, instructors, ASCs, etc.
Enrolment of users into
appropriate courses
Configuration of permissions and settings
Bulk course copying and
editing
Homepage and Navbar management
Integration configuration
APIs, IPSIS, Email, Reporting, Org Structure, and LTIs
Effective practices for implementation of tools
Experience
in
Corporate, Higher Education or K-12 digital learning
Basic
understanding of Microsoft Excel, including using formulas, Pivot Tables,
VLookup
and
XLookup
Ability to complete multiple tasks concurrently and deliver results under
pressure
Strong relationship building and conflict negotiation skills
Exceptional
written and verbal communication capabilities, including the ability to present technical issues to a non-technical
audience
Ability to manage challenging conversations with customers and internal
stakeholders
Ability to work with at risk customers to address areas of concern and increase customer
satisfaction

📌 Lms Administration Manager (1 Year Contract) (Australia)
🏢 D2L
📍 Australia