Your Opportunity
As a Customer Care Consultant, you'll be the face of our business, supporting customers across Australia through our call centre. You'll provide timely, high‐quality service and help customers find the right solutions from our extensive product range—while contributing to sales and delivering on our Customer Promise.
From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.
What You'll Be Doing:
Manage sales, service and backorder enquiries, aiming for first‐call resolution
Build strong relationships with customers, Account Managers and internal teams
Use questioning techniques and systems (FOCUS) to provide the best product and service solutions
Identify future sales or cross‐selling opportunities
Support team members and contribute to group projects
Seek ways to improve processes and create efficiencies
Maintain compliance with all legal, ethical, HSE and internal standards
What You'll Bring:
Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
Strong communication skills and a proactive approach to problem‐solving
Ability to work well in a team and foster positive relationships
Computer literacy (Windows, telephony systems)
Solid commercial acumen and ability to analyse and solve customer issues
Friendly,



customer‐focused attitude and commitment to high service standards
What's In It For You
Permanentrole, continuous training and career development opportunities
Exclusive Perks: Team Memberdiscount cardforBunnings, Kmart, Target & Officeworks, FREEOne Passsubscription & Wesfarmers discounted offers from over 400 retail partners
Team events, celebrations, award recognition and prizes
Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
Refer-A-Friend program –earn up to $2,000 for each referral!
Freeonsite parkingand more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Care Consultant - Mackay Qld (Queensland)
🏢 Blackwoods
📍 Queensland