Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Our Rail Division, previously known as Great Southern Rail ("GSR") operates Australia's iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.
There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in **** and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About The Role
As the Guest Experience Manager aboard
our trains,




a luxury transcontinental train, the role is responsible for leading and coordinating the delivery of high-end hospitality and guest services in a unique mobile accommodation and restaurant setting. This role will attract an annual salary of
$85,259
and includes managing guest satisfaction, ensuring safety compliance, supervising service teams, supporting staff development, and coordinating operations across onboard and off-train experiences.
About You
You will possess the following skills and attributes:
Strong leadership in hospitality or tourism environments
Exceptional customer service and conflict resolution skills
Knowledge of safety, fatigue, and risk management procedures
Ability to motivate teams and maintain high morale
Solid organisational and rostering skills
Experience in luxury or experiential accommodation settings
Key responsibilities will include
:
Lead the delivery of an exceptional
five-star guest experience
across onboard accommodation and dining services, as well as
off-train hosted events
in remote regional settings.
Supervise and coordinate
onboard crew in collaboration with the Food and Beverage team to ensure the highest standard of hospitality services.
Act as the
first point of contact for guest feedback
,



resolving issues promptly and liaising with cross-functional teams to ensure customer satisfaction.
Promote a
strong safety culture
by ensuring all hazards and incidents are reported, investigated, and escalated in accordance with policy.
Conduct regular
onboard leadership presence
, engaging with staff and guests to ensure consistent service standards, gather feedback, and drive continual improvement.
Support the recruitment, training, and professional development
of hospitality staff, including mentoring new team members and managing team morale during challenging periods.
Plan and manage daily crew rosters and staffing hours
, ensuring adequate coverage while maintaining compliance with fatigue management protocols.
Oversee
inventory reviews and stock levels
to ensure the availability of essential hospitality and guest supplies.
Collaborate with management to maintain smooth operations and uphold the premium brand of The Ghan as part of Journey Beyond's luxury travel portfolio.
What We Offer
Generous discounts on Journey Beyond travel and experiences
An attractive salary
Study Assistance Policy
A career with opportunities for progression, transfers, and secondments
Employee Referral Policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Parental Leave Program
Purchased Leave Policy
How to Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Your Rail Journey starts here!
Apply now. Join us!

📌 Guest Experience Manager | Rail (Adelaide)
🏢 Journey Beyond
📍 Adelaide