Customer
Service Supervisor: Position No. ****
Part time ongoing role at 0.8 EFT (flexibility to progress to full time hours based on the preferences of the successful candidate)
Band 5 $77,357–$88,159 pro rata per annum, plus 12% statutory superannuation
We
are seeking an organised and motivated Customer Service Supervisor to join our
team and play a key role in creating a welcoming and positive experience at
Aqua Energy.
This hands-on role leads our Customer Service and Café teams while
supporting day-to-day operations, service delivery and a safe, customer-focused
environment.
This
ongoing 0.8 EFT position offers flexibility to progress to full-time hours
based on the preferences of the successful candidate.
The
role is responsible for overseeing daily customer service and café operations,
including rostering, staff development, membership administration, stock
control, customer communications and key facility systems.
Working
closely with supervisors across Aqua Energy's programs, you'll help ensure
teams are informed, supported and responsive to the needs of the facility while
contributing to events, seasonal changes and ongoing service improvement.
This
role would suit an organised and proactive leader who enjoys supporting people,
solving problems and balancing operational priorities while delivering
excellent customer service.
In
this role, you will:
·
Lead and support a team culture that prioritises safety, service
and professionalism.
·
Coordinate daily customer service and café operations, including
rostering, administration and stock control.
·
Support and develop team members through coaching, training and
regular feedback.
·
Respond to customer, operational and staffing issues using
initiative, sound judgement and problem-solving skills.
·
Monitor service performance and identify opportunities to improve
processes and customer outcomes.
·
Contribute to the successful delivery of facility operations,
events and seasonal pool services.
About
You
·
You have experience leading and supporting teams in a
customer-focused environment.
·
You are organised,



proactive and able to manage competing
priorities effectively.
·
You communicate confidently and build positive relationships with
customers, colleagues and stakeholders.
·
You use initiative, think on your feet and approach challenges
with a practical problem-solving mindset.
·
You have strong administrative and organisational skills, with
attention to detail and follow-through.
·
You are committed to maintaining a protected, positive and welcoming
environment for staff and customers.
Why
Wellington?
Here
at Wellington Shire Council, we have a strong commitment to create a workplace
culture that is collaborative, provides work-life flexibility and encourages
opportunities for growth and development.
We take pride in providing a
supportive workplace with great career opportunities for our employees.
Every
person at Wellington Shire Council brings their own unique experiences,
perspectives and talents to help contribute to our vision of "Happy people,
healthy environment and thriving communities".
As one of the largest employers
in the region we have a diverse workforce of more than 500 staff who are based
throughout the municipality, and we all work together as a team to make a
positive impact in our community.
We
use award-winning technologies to seek and implement innovative improvements
across the organisation.
We work hard to position ourselves as a leader in
local government, continuously improving our diverse range of services for the
betterment of our community.
We
offer a rewarding culture of innovation, flexibility and continued learning in
a collaborative, supportive environment.
Wellington
Shire Council is committed to upholding the Child Safe Standards and associated
legislative requirements.




Wellington
Shire Council is an Equal Opportunity Employer.
We celebrate diversity and are
committed to creating an inclusive environment for all employees.
We promote
the principles of merit and fairness, and encourage applications from people of
different backgrounds, abilities, ages, genders and/or sexual orientations and
gender identities.
Wellington
Shire Council takes climate change and sustainability seriously and is looking
to respond proactively and positively to the challenges ahead.
About
Wellington
Wellington
Shire Council is located in the Gippsland region of the state of Victoria,
Australia and is approximately two hours east of Melbourne by road or rail.
Many of us dream of a simpler lifestyle, with wide open spaces and no traffic
jams.
In The Middle of Everywhere, we live that enviable lifestyle every day.
In
Wellington Shire you will find a wide range of beautiful environments to
explore, with our pristine beaches, picturesque mountain ranges, temperate
rainforests, wetlands and plenty of diverse, contrasting spaces to take your
breath away.
Whether
it's a stroll along the iconic Ninety Mile Beach, a canoe down the Macalister
River or a bush walk through the Alpine National Park, there's plenty to keep
you busy in The Middle of Everywhere!
Home to a range of tight-knit
communities, you'll quickly find yourself right at home with the wonderful
people that make these towns so special.
From
our lively restaurant and café culture to the very best in local produce,
you'll never be short of Sunday brunch ideas and places to try!
Eat.
Drink.
Gippsland Guide | Visit Gippsland
Visit
The Middle of
Everywhere
to find out why the Wellington Shire is a great place to live and work.
How
to Apply:
Click
on Apply Now and attach your current resume.
If what you read resonates with
your values, experience, and career aspirations then we want to hear from you.
Don't miss out on this exciting opportunity, apply today!
You
will need to apply by *****pm Wednesday 2 September ****.

📌 Customer Service Supervisor (Victoria)
🏢 Wellington Shire Council
📍 Victoria