The Australian Good Food Guide has been the trusted name in Australian dining since ****.
We connect diners with the country's best restaurants, cafés and venues — through our national guide, our Chef Hat Awards, our apps and our digital platform.
Thousands of venues across Australia rely on us to put them in front of hungry customers.
Our growth comes from one place: a sales floor that knows how to have the right conversation with a venue owner.
We're looking for the person who builds and manages that floor.
The Role
This is a Sales Manager role in the truest sense — you are responsible for the people, the process and the numbers.
You'll inherit a team, and you'll be measured on what you do with it.
That means recruiting the right people, training them properly, and coaching them daily until the fundamentals are automatic.
You'll be on the floor, headset on, listening to live calls and pulling reps aside the moment you hear something worth fixing.
What You'll Own
Recruitment
Build and run a consistent pipeline of sales talent — you're never hiring in a panic
Screen for coachability, resilience and work ethic over polished résumés
Run structured interviews so you know what you're hiring before day one
Onboard new starters so they're productive in weeks, not months
Training & Development
Own the induction program — product, market, objections, rebuttals and systems
Run daily huddles, weekly one-on-ones and structured role-play sessions
Build individual development plans and hold people to them
Create a floor where the top performers are actively teaching the newer reps
Script Discipline
Own,



refine and enforce the sales script — the opener, the qualifying questions, the value framing, the close
Make sure every rep can deliver the script naturally, not read it — the words are the framework, not a cage
Test, measure and iterate: track what language converts and update the script accordingly
Build a living objection-handling library from real calls, not theory
Tonality
Coach the how, not just the what — pace, pitch, pause, warmth, authority
Teach reps to hear their own delivery and self-correct
Use call recordings to demonstrate the difference between a rep who says the right words and a rep who lands them
Moving People Off Indecision
This is the skill that separates an average agent from a outstanding one
Teach the team to recognise the difference between a genuine objection and a stall
Coach reps to surface the real hesitation, address it directly, and give the prospect a clear reason to act now
Build urgency honestly — through relevance and consequence, not pressure
Make "I'll think about it" a starting point for a conversation, not the end of one
Performance & Numbers
Own the team's daily, weekly and monthly targets
Track activity and conversion metrics at rep level and act on them early




Report performance, forecast accurately and flag risk before it lands
Manage underperformance directly and fairly
About You
Proven experience managing a phone-based or inside sales team, with results you can talk to
You've personally recruited, trained and coached salespeople — not just supervised them
Strong grasp of script-based selling and the discipline it requires
You can teach tonality, not just talk about it — you know delivery is half the sale
Genuinely skilled at converting hesitation into decisions, and able to teach that skill
Comfortable being on the floor, live-listening, role-playing and coaching in the moment
Data-literate: you use CRM and call metrics to find problems, not just report them
Resilient, high-energy leader who sets the tone for the room
Experience in media, advertising, subscription or hospitality-adjacent sales is an advantage
What We Offer
Attractive base salary plus uncapped commission tied to team performance
A recognised national brand with nearly 50 years behind it and genuine market credibility
Real autonomy over how your floor is built, trained and run
Gold Coast office — full time, on site, with a team that works hard and celebrates wins
Career progression as the business grows
How to Apply
Hit Apply with your résumé and a short cover letter telling us about a salesperson you developed — where they started, what you changed, and where they ended up.
Applicants must have full working rights in Australia.
Only shortlisted candidates will be contacted.

📌 Sales Manager (Gold Coast)
🏢 The Australian Good Food Guide
📍 Gold Coast