Service Manager
Full-time | Jamison
Southern Cross Club is seeking an experienced Hospitality Manager to lead Jamison's food and beverage offering.
This role is accountable for the full operational, commercial, and people performance of Jamison, ensuring industry best-practice standards, strong financial outcomes, and an exceptional customer experience for members and guests.
Reporting to the Venue Manager, you will work closely with senior operational leaders, including the Executive Chef and Food & Beverage Supervisors, to deliver a contemporary, compliant, and commercially successful venue.
About the role:
As Service Manager, you will have end-to-end responsibility for the performance of Jamison, including operations, people leadership, compliance, and brand positioning.
You will lead a high-performing team, drive sales and profitability, and ensure the venue consistently reflects the standards and reputation of the Southern Cross Club.
This role suits a hospitality leader who combines strong operational discipline with energy, creativity, and a genuine passion for food, beverage, and customer experience.
Key responsibilities:
Leadership and culture
Lead, motivate, and develop a unified service and management team
Champion the Club's vision and customer service culture
Foster a solution-focused, inclusive, and high-performance team environment
Operations and commercial performance
Manage daily restaurant operations to drive sales, profitability, and efficiency
Oversee stock control, cash handling, merchandising, and cost management
Deliver a contemporary, on-trend food and beverage offering in partnership with the kitchen team
Strategy and planning




Implement operational and business plans aligned with agreed budgets and objectives
Report on performance, risks, and variances to key stakeholders
Ensure the right capability and talent is in place for long-term success
Governance and compliance
Ensure compliance with the Liquor Act ****, WHS requirements, and harm minimisation obligations
Maintain incident, complaint, and patron registers
Ensure safe, compliant environments for staff, members, and visitors
Sales, marketing, and brand
Support sales and marketing initiatives that drive revenue and strengthen the CSCC brand
Promote cross-collaboration with gaming, events, and other business units
Maintain high presentation standards that reflect the image of the Club
About you
Proven experience as a Restaurant Manager, F&B; Manager, or equivalent senior hospitality role preferably within a club/pub setting
Solid commercial and financial acumen with experience managing budgets and performance
An engaging leadership style across both front and back of house teams
Excellent communication skills, with the ability to influence and engage stakeholders
A genuine passion for food, beverage, ambience, and customer experience
Sound understanding of marketing, social media, and hospitality trends
Awareness of sustainability, wellbeing, food safety, and WHS obligations
Why join Southern Cross Club?
Lead a high-profile venue within a respected and values-driven organisation
Autonomy to shape operations, culture, and customer experience
Strong support from senior leadership and shared services
A role that blends creativity, leadership, and commercial accountability

📌 Service Manager (Canberra)
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