About the role
This position will suit someone who is confident working with participants with complex needs, enjoys building strong professional relationships, and is passionate about advocacy and achieving positive, participant-led outcomes.
You will manage your own portfolio of participants while working closely with families, guardians, allied health professionals, service providers, community organisations, government agencies and the NDIA.
The successful candidate will also contribute to the continued growth of Support Coordination services, with an expectation of generating approximately three new participant referrals per month through professional networking and relationship building.
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Key responsibilities
Provide high-quality Level 2 Support Coordination and/or Level 3 Specialist Support Coordination
Support participants to understand, implement and make effective use of their NDIS plans
Work closely with participants, families and support networks to understand individual needs, goals and preferences
Coordinate supports for participants with complex needs and multiple service providers
Identify barriers, risks and gaps in supports and collaboratively develop practical solutions
Build strong professional relationships with allied health professionals, service providers, guardians, government agencies and other stakeholders
Support participants through plan reassessments, changes in circumstances and other NDIS processes
Advocate for participants' rights, choices, independence and preferences
Maintain accurate case notes, reports and documentation in accordance with NDIS requirements and EDS policies and procedures




Build professional referral networks and contribute to the growth of EDS Support Coordination services
About you
Demonstrated experience delivering Level 2 Support Coordination and/or Level 3 Specialist Support Coordination
Experience supporting people with complex disabilities, psychosocial needs and/or complex support environments
Strong knowledge and understanding of the NDIS and Australian disability sector
Excellent communication and interpersonal skills
Strong assessment, problem-solving and case management skills
Confidence managing competing priorities and working autonomously
A collaborative approach when working with multidisciplinary teams and external providers
Excellent written documentation and report-writing skills
Strong networking and relationship-building skills, with the ability to develop referral pathways
A current driver's licence and access to a reliable vehicle
About us
Exceptional Disability Services (EDS) works alongside people with psychosocial and physical disabilities, their families, guardians and support networks to navigate complex situations, remove barriers and create opportunities for participants to achieve their goals.
We are committed to supporting both our participants and our team.
Benefits
A genuinely supportive and collaborative team culture
Adaptable working arrangements, including opportunities to work remotely
Meaningful work that makes a real difference in people's lives
Clinical and peer support when managing complex cases
Flexibility and autonomy to manage your own participant portfolio
Opportunities to develop specialist knowledge in complex Support Coordination
A competitive salary based on experience and qualifications
Opportunities to contribute to the growth of our Support Coordination service

📌 Support Coordinator – Level 2 / Specialist Support Coordinator Level 3 (Perth)
🏢 Exceptional disability services
📍 Perth