The award winning Exchange Hotel in Pinjarra is seeking a proactive and efficient Duty Manager to oversee daily operations and ensure exceptional customer service within our organisation.
The Duty Manager will be responsible for managing staff, handling customer enquiries and issues, and maintaining a smooth workflow during shifts.
This role requires strong leadership skills, excellent problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
Supervise daily operations during scheduled shifts, ensuring efficiency and adherence to company standards
Manage and motivate a team of employees, providing guidance, training, and support as needed
Handle customer enquiries, comments, and complaints promptly and professionally
Ensure all team members are delivering excellent customer service and adhering to company policies.
Assist in onboarding, training,



and evaluating staff performance
Implement and enforce company policies and procedures
Cash control, cashing up and daily reconciliation of takings
Skills and Qualifications:
Proven experience in a supervisory or managerial role
Excellent leadership and communication skills
Solid problem-solving abilities with a proactive approach to resolving issues
Ability to remain calm and composed under pressure
Proficient in Microsoft Office and other relevant software applications
Strong organisational skills and attention to detail
Flexible schedule, including evenings, weekends, and holidays
Staff accomodation is available in Pinjarra for successful candidates

📌 Duty Manager (Mandurah)
🏢 Pinjarra Exchange Hotel
📍 Mandurah