Your responsibilities will include:
• Answering incoming customer phone calls
• Providing friendly and skilled customer service
• Entering and processing customer orders accurately
• Responding to customer enquiries via phone and email
• Following up freight and deliveries with carriers
• Resolving order and delivery issues
• Managing Outlook and general office correspondence
• Using Excel and Microsoft Office
• Assisting with general administration
Who we're looking for
You'll suit this position if you:
Are confident and personable on the phone
Have excellent attention to detail
Are highly organised
Can communicate clearly with customers and colleagues
Are comfortable handling multiple tasks at once
Have solid computer skills, particularly Microsoft Office, Outlook and Excel
Can work independently without needing constant supervision
Enjoy solving customer problems rather than simply passing them on