Cairns | Full-time Contract up to 30/06/2028 | 38 hours per week
STEPS Group Australia is seeking a Senior Site Administrator to support the daily operations of a busy training and education environment.
Join STEPS and be part of an organisation dedicated to helping people reach their potential.
In this role, you'll provide high-quality administrative support across the Cairns region, helping to ensure the smooth delivery of training programs, excellent customer service, and strong compliance outcomes.
This is a varied and rewarding role where you'll work closely with students, trainers, and the broader site team to support day-to-day operations and contribute to positive student outcomes.
What You'll Be Doing:
Providing high-level administrative support across the Cairns region
Coordinating day-to-day office and administration activities to support training program delivery
Supporting students, trainers and stakeholders by providing accurate information and responsive customer service
Maintaining accurate records, data entry, reporting and documentation to meet compliance requirements
Assisting with the coordination of facilities, resources, travel and events as required
Supporting the Business Manager and broader team with administrative tasks, reporting and operational activities
Contributing to continuous improvement initiatives and effective administrative processes
Providing guidance on administrative processes to team members when required
What You'll Bring:
Experience in administration,



office coordination, customer service or business support roles
Strong organisational skills with the ability to manage competing priorities and deadlines
High attention to detail and a commitment to maintaining accurate records and data
Excellent communication and interpersonal skills
Confidence using Microsoft Office and administrative systems
The ability to work both independently and collaboratively within a team
Certificate III in Business Administration or a related qualification (highly regarded)
Experience within education, training, employment services, or another regulated industry (highly regarded)
Why Join STEPS?
Be part of a not-for-profit that's been changing lives for over 30 years
Join a supportive and collaborative team environment
Work for an organisation committed to making a positive impact in local communities
Access ongoing training and professional development opportunities
Play an important role in supporting young people to achieve their goals
Access generous Not-for-Profit Salary Packaging benefits
Contract Details:
Full Time
Fixed Term until 30 June ****
38 hours per week
Monday to Friday
If you're an organised and customer-focused administrator looking for a role where you can make a meaningful difference, we'd love to hear from you!
Please attach a copy of your resume and a cover letter outlining what makes you a outstanding fit for the role.
STEP into a world of opportunity!

📌 Senior Site Administrator (Queensland)
🏢 STEPS
📍 Queensland