Permanent Full Time Opportunity
Based locally in Balcatta – Free onsite parking
Five weeks Annual Leave
About the Business:
Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity to join us as a
Customer Service Manager.
Brownes Dairy has been delighting consumers for over 140 years and is ready to embark on a new growth phase.
You'll step into a high-impact role with ownership, visibility, and the opportunity to shape the future of Brownes Dairy with brands such as Hunt and Brew, Füll+, ProGo, Brownes Chill and Yogo.
The Role
Our customers sit at the heart of what we do.
You will have a strong sense of purpose leading a dedicated team of customer service professionals enabling them to flourish at work.
You will:
Lead and inspire customer service team to achieve individual and collective targets
Provide ongoing coaching and mentoring to support career development
Address Customer / Consumer complaints promptly and effectively to ensure a positive
outcome
Manage escalations and ensure that all the relevant departments have been involved
Actively liaise with our Sales team to maintain and grow our customer base
Monitor day-to-day operations to ensure execution of strategies and initiatives
Ensure customer requests are actioned in a timely manner within allocated timeframes
Engage with customers, suppliers and sales teams to cultivate strong long-term working relationships.
Seek avenues to improve the level of service being offered to our customers
Requirements:




Proven experience in customer service management, preferably in the Manufacturing or related industries.
Demonstrated ability to service customers beyond their expectations, ensuring a strong focus and understanding of the customer's needs are met and surpassed.
Strong leadership and interpersonal skills with the ability to motivate and develop team members
Experience in working to & achieving KPI's / targets
Ability to influence and negotiate with key stakeholders in a fast paced, high-pressure workplace
Ability to demonstrate empathy and resilience in difficult situations
Excellent communication skills with the ability to listen & relate well to others
Strong computer literacy and ability to use multiple applications at once whilst having engaging conversations
What do we offer:
5 Weeks of Annual Leave
Free on-site parking
Employee reward and recognition program
Various health and wellbeing discounts i.e. private health etc.
Employee Assistance Program
End of Trip Facilities
Subsidised Coffee Barista on site
Apply:
To apply for this role, please submit a CV and covering letter that best shows your relevant skills and experience.
All candidates will receive a response.
Applications for this role will close on
30th August ****
At Brownes Dairy, we recognise that our differences are our strength.
We encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

📌 Customer Service Manager (Perth)
🏢 Brownes Dairy
📍 Perth