Customer Service Officer
Position Status: FTE 0.6 to FTE 1 part-time to full-time
West Leaderville
Over the last 70 years Relationships Australia WA has been providing relationship support services for individual, couples, families and communities.
We are a team of professional and highly motivated staff who are committed to enhancing the lives of communities, families and individuals and supporting positive and respectful relationships.
About the role
We are offering a 2 permanent part time roles of Customer Services Officers in the team at our West Leederville office.
The position involves
1. Demonstrated administration/customer service experience in a similar position.
2. Demonstrated advanced skills in MS Office applications including Word, Excel and Outlook.
Intermediate to advanced level skills in Database operation, desk-top publishing and other applications.
Familiarity with Client Management Systems.
3. Strong keyboarding skills, minimum of 50wpm typing speed.
4. Demonstrated ability to work in a client-oriented environment.
5. Demonstrated ability to co-ordinate schedules and diaries.
6. Demonstrated administrative skills, including record keeping, reporting, cash handling.
7. Demonstrated reception skills, including the ability to answer telephone calls in a polite and efficient manner.
8. Ability to multi-task in a dynamic team environment.
9. Demonstrated ability to work with, and empathy for a diverse client base
10. Proven interpersonal skills, incorporating both written and verbal communication.
11. Ability to work independently and as part of a team.
DESIRABLE:
1.



Demonstrated ability to be innovative within scope of work area.
2. Understanding the impact of trauma.
3. Negotiation and conflict resolution skills.
4. The ability to be flexible with working hours and location.
Why Join Us?
· We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.
· Salary $ 71,582 to $ 76,076 per annum pro rata plus superannuation
· Non-for-profit salary packaging up to $18,550
· Additional annual leave at year-end up to three days
· Staff Reward program to provide savings on your everyday expenses
· We value diversity across cultures, genders, sexuality and neurotypes.
All interested, skilled and qualified applicants are encouraged to apply
A copy of the position description is available upon request.
Please contact Location Manager Yianna Paterakis on **************for more information.
Application instructions:
Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees and to be submitted via SEEK.
Applications close at COB 30th of August
Relationships Australia WA is committed to being a 'Child-Protected' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct.
Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), Police checks and identity check.
We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds

📌 Customer Service Officer (Perth)
🏢 Relationships Australia WA
📍 Perth