Company description:
RCT-Powered by Epiroc is a world-leading Smart Technology company with a long and successful history supporting the mining and industrial sectors.
We deliver innovative Automation, Remote Control and Fleet Management solutions that help our customers improve productivity, profitability and safety across their operations.
With a global footprint and a reputation for innovation, we are looking for an experienced Service Manager to lead our Perth Service team and play a critical role in delivering exceptional customer outcomes.
Job description:
About the Role
As the Service Manager, you will be responsible for the day-to-day management of service delivery and technical support across the Perth Branch.
You will lead a team of Field Service Technicians, maintain strong customer relationships, and ensure all installations, maintenance and support activities are delivered safely, efficiently and to the highest standard.
This is a hands-on leadership role where you will work closely with customers, technicians, sales teams and internal stakeholders to drive operational excellence, customer satisfaction and business growth.
Key Responsibilities
Lead and manage the Perth Service team to deliver outstanding customer service outcomes
Promote and maintain a proactive safety culture, ensuring compliance with company and customer safety requirements
Develop and maintain strong customer relationships through regular site visits and engagement
Manage department budgets, forecasts and financial performance
Drive a positive customer-focused culture across the service team
Plan and schedule field service resources to support current and future workloads
Support technicians with technical guidance, problem solving and escalation management
Ensure jobs are appropriately resourced with parts, equipment and personnel
Coordinate logistics,



scheduling and job planning activities to maximise efficiency
Assist with the preparation of service quotations and cost estimates
Maintain service quality standards and implement continuous improvement initiatives
Support the development, mentoring and performance management of Field Service Technicians
Work closely with Sales teams to identify opportunities for additional customer support and business growth
About You
To be successful in this role, you will bring a solid technical background combined with proven leadership and customer service experience.
You will have:
Electrical, Electronics or Mechanical Engineering background
Significant experience within field service, maintenance or technical support environments
Strong understanding of mining technology, automation or mobile equipment systems
Proven ability to lead, mentor and motivate technical teams
Excellent customer relationship management skills
Strong planning, scheduling and resource coordination capabilities
Exceptional written and verbal communication skills
The ability to remain calm and solutions-focused in high-pressure situations
Strong commercial awareness and experience managing service delivery performance
A commitment to safety, quality and continuous improvement
Why Join RCT?
Join a global leader in mining technology and automation
Work with innovative products and industry-leading solutions
Lead a highly skilled and dedicated service team
Be part of a collaborative and supportive culture
Opportunity to influence business performance and customer success
Competitive remuneration package and career development opportunities
Work for a company that genuinely values innovation, safety and people
If you're an experienced technical leader who thrives on delivering exceptional customer outcomes and developing high-performing teams, we'd love to hear from you.
Apply now and help shape the future of mining technology with RCT.

📌 Service Manager (Western Australia)
🏢 RCT
📍 Western Australia