Join our high-performing team as an Outbound Contact Centre Specialist and kickstart your career in a supportive, fast-paced environment.
Based in our Perth CBD office, this opportunity is ideal for anyone who wants flexibility, great earning potential, and valuable professional experience.
You will be a trusted point of contact for Pioneer's customers by providing tailored solutions that ease financial stress and put them back in control.
Your Day to Day
Make outbound calls in a dynamic, high‐volume environment
Handle both outbound and inbound interactions with confidence and compassion
Plan repayment solutions that empower customers to regain control
Thrive in a rapid-paced setting while achieving key performance indicators (KPIs).
Start Date & Hours
Ready to get started?
Our next intake begins on Monday, 14 September ****.
We are recruiting for both full-time and part-time positions.
When applying, please let us know in your cover letter which option best suits you.
Full time Shift:
Monday to Friday 7AM to 3PM
Part time Shift:
Monday, Tuesday, Wednesday: 3PM to 7PM & Saturday: 8AM to 12PM
About You
Energetic, proactive team player who want to make a difference
A willingness to learn and follow compliance regulations
Strong communication, listening and negotiation abilities
Confidence speaking with customers and third parties
Comfortable navigating multiple computer systems and databases
Resilient,



empathetic communicator who can handle difficult conversations with care
Why You'll Love Pioneer:
Incentive Program - Kick goals and get rewarded!
When revenue targets are met or exceeded, your success is celebrated.
Training & Development - Thorough onboarding, ongoing coaching and continuous learning to help you grow.
Inclusive Culture - Everyone belongs here.
We embrace diversity and foster an environment where all feel welcome.
Flexibility - We're committed to supporting work-life balance through flexible work arrangements including hybrid working and adaptable scheduling options that suit your lifestyle and needs.
Perks – Free access to the building's gym and wellness floor, employee assistance program and discounted health insurance.
What we'll be assessing:
Every candidate is asked questions focusing on:
Why you're interested in joining Pioneer Credit
Your communication, listening and customer service experience
How you'd approach supporting customers through difficult conversations with genuine care
Communication, listening & negotiation
Resilience & empathy in difficult conversations
Team-oriented attitude & energy
Adaptability in a regulated, change-heavy environment
Comfort with KPIs and constant change
Documentations Required Before Commencing:
Valid Police Clearance (within the last 3 months)
Unrestricted Australian Working Rights

📌 Outbound Contact Centre Specialist (Perth)
🏢 Pioneer Credit
📍 Perth