About the role
We are seeking a Guest Services Agent Reception to join the Adelaide Inn team on a casual basis.
This is a key front-of-house position based in North Adelaide, SA ****, where you will be the first point of contact for our guests, setting the tone for their stay.
This role is essential to delivering exceptional customer service and ensuring smooth operations at our reception desk.
You will be responsible for welcoming guests, managing check-ins and check-outs, handling enquiries, and providing support to create memorable experiences for all visitors to Adelaide Inn.
There is an opportunity for this role to grow to permanent part time for the right candidate.
Key responsibilities
Greeting and welcoming guests upon arrival with a professional and friendly demeanour
Processing guest check-ins and check-outs efficiently and accurately
Managing room bookings, reservations, and amendments using our booking system
Responding to guest enquiries regarding room facilities, local attractions, dining options, and other services
Handling guest complaints or concerns professionally and escalating issues appropriately
Managing the reception desk during assigned shifts, including answering phones and responding to emails
Processing payments and maintaining accurate financial records
Maintaining a clean, organised and welcoming reception area
Coordinating with housekeeping, maintenance, and other departments to support guest needs
Providing recommendations on local experiences and attractions to enhance guest satisfaction
What we're looking for
Previous experience in a guest-facing or customer service role, preferably within hospitality
Excellent communication skills, with the ability to interact professionally with guests and staff




Strong organisational and multitasking abilities in a fast-paced environment
Proficiency with computer systems and booking software (training provided if necessary)
A friendly, welcoming demeanour and genuine passion for delivering exceptional service
Flexibility to work on a casual basis, including weekends and public holidays as required
Basic numeracy skills for handling payments and reconciliation
Attention to detail and accuracy when processing bookings and guest information
Problem-solving abilities and a proactive approach to guest requests
What we offer
Flexible casual working arrangements to suit your lifestyle
Competitive remuneration rates for the hospitality industry guest services agent level 4
Ongoing training and development opportunities to enhance your customer service skills
A supportive and friendly team workplace
The opportunity to make a positive impact on guests' experiences
About us
Adelaide Inn is a welcoming hotel located in the vibrant North Adelaide precinct.
We are committed to providing our guests with comfortable accommodation, exceptional service, and authentic South Australian hospitality.
Our team is dedicated to creating warm, memorable experiences for every visitor, whether they are travelling for business or leisure.
We pride ourselves on our strong local connections, friendly staff, and commitment to maintaining the highest standards of guest satisfaction.
Adelaide Inn is an inclusive workplace where we value diversity and encourage all team members to contribute their unique perspectives and talents.
Apply now
If you are a customer-focused individual with a passion for hospitality and guest services, we would love to hear from you.
Please submit your resume and a brief cover letter explaining why you would be a outstanding fit for the Adelaide Inn team.
Join us in delivering outstanding service to our guests!

📌 Guest Services Agent Reception (Adelaide)
🏢 Adelaide Inn
📍 Adelaide