Business Analysis & Delivery Skills (Core)

- Strong BA project experience of delivering regulatory or policy -driven change

- Strong experience on Target Operating Models (TOMs), i.e. designing processes

- Advanced capability in process mapping (L2–L4), including current state and future state

- Solid requirements documentation skills, including:

- Business requirements

- Functional requirements

- Non -functional and control requirements

- Ability to trace regulatory obligations through to operational and system impacts;

- Strong ability to interpret legislation, rules, and industry codes and identify implications

- Confident in challenging gaps, inconsistencies, or illogical solutions





- Able to connect dots across customer experience, risk, operations, and technology

- High attention to detail without losing sight of broader strategic intent

Domain Knowledge Required

- Fraud and scam domain knowledge (strongly preferred)

- Experience working with:

- Financial crime

- Consumer protection obligations

- Risk and compliance frameworks

- Exposure to SPF obligations, industry rules, or codes (highly desirable)

- Background in financial services or banking environments