JOB SUMMARY
We are seeking a Graphic Designer / Print Production & Customer Service Officer to join a busy and growing print shop. This is a varied, hands-on position suited to someone with graphic design and Adobe experience who is interested in working within the commercial printing industry, covering everything from artwork preparation to production, finishing, and customer service.

LOCATION & EMPLOYMENT DETAILS

- Location: Dandenong South, VIC
- Employment Type: Part / Full Time
- Work Schedule: To be discussed
- Industry: Commercial Printing

ABOUT THE ROLE
This role suits someone who is more than just a graphic designer, comfortable working across design, customer service, administration, and physical print production. You'll need a solid eye for detail and an understanding that preparing artwork for print is different from simply creating something that looks good on screen. Previous experience operating industrial printing machines is not essential, as full training will be provided; candidates with strong graphic design and Adobe skills but limited machine experience are encouraged to apply.

PERKS

- Full training on commercial printing and finishing equipment
- Varied role combining graphic design, customer service, administration, and print production
- Opportunity to develop practical skills within the commercial printing industry
- Hands-on working environment
- Opportunity to develop into a key member of the print production team

DUTIES & RESPONSIBILITIES

- Create, edit, and amend artwork for a range of printed products
- Prepare customer-supplied artwork for professional printing




- Check artwork for correct sizing, resolution, bleed, crop marks, and colour requirements
- Convert and export files into appropriate print-ready formats (PDF, AI, PSD, EPS, etc.)
- Make minor design changes and artwork corrections as required
- Liaise with customers regarding artwork, logos, images, and job requirements
- Prepare artwork and jobs for the printing process
- Learn to operate commercial and industrial printing equipment (training provided)
- Assist with print production and finishing processes including cutting, trimming, binding, laminating, folding, mounting, and collating
- Monitor print quality and identify production issues
- Assist with job setup and material preparation for production
- Ensure completed jobs meet customer specifications and quality standards
- Maintain a clean, organised, and safe work environment
- Deal with customers in person, over the phone, and via email
- Recommend suitable printing solutions and assist with artwork/file requirements
- Provide information on products, pricing, and turnaround times
- Communicate job progress and resolve issues where required
- Enter and maintain customer and job information accurately
- Process job orders and production paperwork




- Assist with quoting, invoicing, and general office administration
- Maintain organised records of customer artwork and completed jobs
- Coordinate jobs between customers, design, and production
- Manage multiple jobs and priorities while meeting deadlines

SKILLS & QUALIFICATIONS

- Previous experience in graphic design, print design, or a similar role
- Strong working knowledge of Adobe Creative Cloud, particularly Photoshop, Illustrator, and Acrobat
- Adobe InDesign experience highly regarded
- Understanding of preparing files for professional printing (resolution, sizing, bleed, crop marks, colour)
- Ability to convert, export, and prepare files into suitable print formats
- Strong attention to detail
- Good computer and general administration skills
- Excellent communication and customer service skills
- Ability to manage multiple jobs and meet deadlines
- Reliable, organised, and willing to learn
- Desirable: previous commercial print shop experience, industrial/commercial printing equipment experience, finishing equipment experience (cutting, binding, laminating), knowledge of different printing methods and substrates, experience with signage/wide-format/labels/brochures/business cards, direct customer-facing experience, and artwork/print troubleshooting experience

HOW TO APPLY
If you're a detail-oriented designer with strong Adobe skills and a practical, hands-on approach, we'd love to hear from you. Please send your CV along with your mobile number to apply. APPLY NOW!

📌 Graphic Designer / Print Production & Customer Service Officer (FSFL) (Dandenong South)
🏢 Australian Workforce
📍 Dandenong South