JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Reporting to: Asset Manager (client side), Account Director (JLL)

Key Stakeholders: Property owners, Tenants, Contractors, Asset Management Team

Client: Challenger (and Lederer)

Portfolio: Multi-site Commercial Properties

Properties:

ABS House

82 Northbourne

6 Chan Street

14 Childers Street

Garema Court

Team: Senior Facilities Management Team

Duties & Responsibilities:

1. Safety and Compliance Management:

Develop, implement, and maintain a comprehensive safety and compliance program across all portfolio properties

Conduct regular risk assessments and implement mitigation strategies

Ensure all staff and contractors are properly trained in safety protocols

Oversee emergency preparedness and response procedures

Maintain strict adherence to all relevant healthcare facility regulations, building codes, and company policies

Ensure compliance with healthcare-specific requirements including infection control standards where applicable

Coordinate and maintain statutory compliance testing and certifications

2. Security Management:

Work closely with security contractors to develop and implement security protocols appropriate for healthcare facilities

Implement and oversee security measures specific to the unique needs of each property

Regularly review and update security measures to address evolving challenges

Respond promptly to safety events, following relevant safety escalation protocols

Coordinate with local emergency services as required

Ensure access control systems are properly maintained and monitored

3. Incident Reporting:

Adhere strictly to JLL's incident reporting procedures for all property and public liability related incidents

Ensure timely and accurate reporting of all incidents as per JLL guidelines

Maintain detailed records of all incidents and follow-up actions

Analyze incident patterns to inform preventative strategies

Provide regular briefings to senior management on significant incidents and mitigation efforts

4. Contractor Management:

Oversee and manage all service contractors (e.g., cleaners, landscapers, HVAC, fire, security, medical equipment maintenance)

Establish and monitor contractor KPIs, ensuring high-quality service delivery

Ensure all contractors meet Cm3 prequalification requirements

Regularly review contractor performance and address any issues promptly

Manage contractor inductions and site-specific safety briefings

Coordinate contractor activities to minimize disruption to healthcare operations

5. Budget Management:

Manage operating budgets, including forecasting and cost control measures

Oversee capital expenditure (CAPEX) budgets in line with agreed KPIs

Manage recoverable maintenance expenditure

Prepare annual budgets for maintenance and operations

Report regularly on performance against budget/forecast throughout the year

Ensure expenses are managed within budget constraints





Identify cost-saving opportunities without compromising service quality

6. Financial Controls and Processes:

Implement and maintain rigorous financial controls

Ensure all work orders are accompanied by corresponding purchase orders

Oversee Accounts Payable processes related to facilities operations

Review and approve invoices for accuracy and adherence to contract terms

7. Capital Works Program Management:

Coordinate capital works program in conjunction with asset management and procurement teams

Identify and plan capital works with a 5-year perspective

Assist with tendering process and obtain quotes for capital works

Oversee timely delivery of capital works projects

Ensure minimal disruption to tenant operations during capital works execution

Provide regular progress updates to stakeholders

8. Facilities and Maintenance Management:

Oversee all aspects of facility maintenance across the portfolio, including preventative and corrective maintenance programs

Manage Planned Preventative Maintenance (PPM) schedules using JLL's Prism system

Ensure compliance with building codes, environmental standards, and healthcare facility requirements

Coordinate reactive maintenance requests and ensure timely resolution

Maintain critical building systems including HVAC, electrical, hydraulic, fire, and life safety systems

Ensure all equipment certifications and inspections are current

Manage building management systems (BMS) and optimize building performance

9. Tenant Maintenance Requests:

Act as primary point of contact for all tenant maintenance requests

Ensure prompt response and resolution of tenant issues

Coordinate with tenants to schedule maintenance activities that minimize operational disruption

Maintain robust communication channels with all tenants

Ensure tenant maintenance obligations under leases are upheld

10. On-Call Responsibilities:

Be available for after-hours urgent and emergency works as required

Coordinate and manage emergency responses effectively

Maintain emergency contact protocols and escalation procedures

Ensure business continuity during emergency situations

11. Reporting and Analysis:

Prepare and present regular operational reports to senior management and clients

Analyze operational data to identify trends, opportunities, and areas for improvement

Monitor and report on KPIs as outlined in service agreements

Maintain accurate asset registers and maintenance records

Provide monthly performance reports across all portfolio properties

12. Client and Tenant Relations:

Foster strong relationships with property owners and asset managers

Address tenant concerns promptly and maintain positive relationships

Ensure high standards of customer service across all interactions

Facilitate regular communication and property inspections with stakeholders

13. Contract Tendering Assistance:

Support procurement processes for facilities management contracts

Assist in preparation of tender documentation and scope of works

Evaluate contractor proposals and provide recommendations

Support contract negotiations and implementation

14. Other Duties:





Conduct regular property inspections across all sites

Maintain current property insurance certificates on file

Ensure compliance with environmental and sustainability initiatives

Participate in portfolio strategy meetings

Support business continuity planning

Other duties as required by the Portfolio Manager

Performance Expectations:

Maintain highest standards of safety and compliance across all properties

Consistently meet or exceed operational and financial targets

Demonstrate strong leadership in contractor management and budget control

Ensure timely delivery of capital works and maintenance projects

Drive continuous improvement in all areas of facilities operations

Effectively manage and mitigate operational risks

Maintain strong tenant satisfaction levels

Ensure minimal disruption to healthcare operations across the portfolio

Key Skills:

Extensive experience in commercial property facilities management, preferably in healthcare or similar critical environments

Strong financial acumen with focus on budget management and cost control

Excellence in contractor management and performance monitoring

In-depth knowledge of health, safety, and compliance regulations

Proficiency in property management software (including JLL Prism) and financial reporting tools

Strategic thinking and problem-solving capabilities

Crisis management and conflict resolution skills

Ability to manage multiple priorities across multiple sites

Strong communication and stakeholder management skills

Self-motivated with ability to work independently

Valid driver's license and willingness to travel between sites

Location:

On-site –Canberra, ACT

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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📌 Facilities Manager (Canberra)
🏢 Jones Lang Lasalle
📍 Canberra