About the role

The client support and relationship-building role supports healthcare clients by assisting with workforce coordination, maintaining strong relationships, ensuring service quality, and helping resolve day-to-day staffing issues. The role works closely with recruiters, schedulers, and senior account managers to ensure client needs are met and shifts are filled effectively.

Key responsibilities

- Act as a day-to-day contact for allocated clients

- Build positive relationships with facility managers and rostering coordinators

- Respond to client enquiries and staffing requests

- Escalate complex issues to the Senior Account Manager or Operations Manager

- Assist with client onboarding and service reviews

- Liaise with recruitment and rostering teams to fill shifts





- Monitor open shifts and assist with workforce coverage

- Communicate staffing updates to clients

- Support the management of urgent staffing requests

- Maintain accurate CRM and client records

About you

- 1–2 years' experience in customer service, administration, recruitment, healthcare, or labour hire

- Strong communication and relationship-building skills

- Excellent organisation and time management

- Ability to multitask in a fast-paced setting

- Intermediate Microsoft Office skills

- Confident building relationships over the phone and in person

- Solutions-focused and able to remain calm under pressure

📌 Account Manager Entry Level (Caboolture)
🏢 Workforce Extensions
📍 Caboolture