- Paid parental leave
- NFP Salary Packaging up to $15,900 tax-free per year
- Discounted health and fitness programs through Fitness Passport

About Us

Gateway Health is a not-for-profit community health service delivering primary health and welfare services to individuals, families, and communities across Northeast Victoria and parts of Southern New South Wales. With a team of over 300 dedicated staff, we operate across the Ovens Murray region and are committed to improving health outcomes for all people, including those facing social, environmental, and cultural barriers to care. We celebrate diversity and actively work to reflect the communities we serve.

About the Role

This is a rewarding part-time opportunity (45.6 hours per fortnight, Wednesday - Friday) based in Wodonga, where you can make a real difference to the client experience. As a Customer Service Officer, you will help clients navigate and access the care and services they need through Gateway Health, ensuring they feel listened to, respected and supported.

You will provide accurate, reliable and responsive information, while taking the time to understand each client's questions and needs and responding in a culturally sensitive and respectful way. Your friendly and professional approach will be an important part of creating a positive client experience and supporting the smooth delivery of services across Gateway Health.

This role is classified under the Victorian Stand-Alone Community Health Services (Health and Allied Services, Managers & Administrative Officers) 2022-2026, Grade 1 ($33.62 + superannuation)

Skills & Experience

To thrive in this role, you'll bring:





- Demonstrated experience in health care reception/administration role.

- Ability to work co-operatively within a multidisciplinary environment.

- Excellent organisational skills and the capacity to take initiative, to follow instructions and demonstrated ability to manage periods of high demand effectively and efficiently.

- Effective communication skills (both written and verbal) in dealing with clients, contractors, visitors and staff.
- Intermediate knowledge in information technology including the use of Microsoft Office and phone systems.

Benefits

We genuinely invest in our people. Here's a snapshot of the benefits and support available across our organisation:

- NFP Salary Packaging up to $15,900 tax-free per year, putting more money in your pocket
- Flexible hours and working arrangements to support a healthy work-life balance
- Paid parental leave
- Fitness Passport - discounted health and fitness program for you and your family
- Career development, ongoing training, and regular supervision support
- Employee Assistance Program (EAP) - free confidential counselling for you and your family, plus group supervision and wellness activities
- Cultural leave flexibility - swap a public holiday for a religious or culturally significant day of your choice




- Annual flu vaccination program and discounted health insurance

How to Apply

If you're passionate about making a real difference in community health, we'd love to hear from you. For a confidential chat about the role, please call Emily Guiney on 04•• ••• 930.

Applications are reviewed as they are received, so we encourage you to apply as soon as possible. The role may close before the listed closing date of Sunday 6th September 2026.

Don’t meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about an opportunity at Gateway Health, we encourage you check our website and see what other jobs are available. You may be just the right fit for another opportunity at Gateway Health.

Pre-employment checks include a Criminal History Check, Working With Children Check, NDIS Check, evidence of Influenza vaccination, and proof of right to work in Australia.

Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, LGBTIQASB+ communities, people experiencing health inequalities, and culturally, linguistically and faith diverse people.

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

📌 Customer Service Officer (Albury)
🏢 Gateway Health
📍 Albury