Considering a career change? Use your residential construction knowledge in an exciting tech start-up.

- Join a fast-growing construction tech company, built by builders, for builders
- Ideal for a tech savvy qualified from a residential/construction background
- Be part of a values-driven, collaborative team with a strong focus on culture

The Opportunity

JACK App is a construction technology platform on a mission to help the residential construction industry work smarter, from first bid to final handover. Headquartered in Adelaide and growing rapidly, the business is reshaping how construction businesses across Australia, New Zealand and the US manage estimating, scheduling, budgeting and documentation.

As JACK App continues to grow, ROUSSOS Recruitment is proud to be partnering with them to appoint anClient Onboarding Specialist to join the onboarding team, working closely with Account Managers and a dedicated offshore support team to guide new customers through the setup process and ensure they get up and running smoothly.

The Role

As Client Onboarding Specialist, you will own the onboarding journey for new clients from the point of sale through to confident, active use of the platform.

Your responsibilities will include:

- Running discovery calls with new clients and configuring JACK App to match their operationalrequirements
- Working closely with the offshore team to prepare and migrate client data
- Delivering hands-on, live training sessions with clients
- Tracking each implementation against activation milestones and identifying where clients may need extra support
- Handing over fully activated clients to the Account Manager with a clear summary
- Sharing client feedback and onboarding insights with the wider team to help continuously improve the platform and process




- Use your knowledge of residential construction to build credibility with builders and guide them towards smarter ways of working, not just a well configured system.

The Like Mind

You will have a strong understanding of how a residential building business operates, ideally through direct experience working within one, combined with a tech-savviness and passion for how SaaS systems can make a builder's day easier.

You will bring:

- Experience within a residential building company, in an admin, customer service, operations or similar role
- Strong communication skills and a genuine customer-service mindset
- Comfort using SaaS platforms and CRM systems
- Attention to detail when handling and checking data accuracy
- The flexibility and adaptability to work within a fast-moving, agile business
- Confidence delivering training or guidance to people who may not be technical

Why Join JACK App?

It’s an exciting time to join JACK App. The business is growing fast, and the platform is built on real construction industry knowledge rather than guesswork. You'll be part of a close-knit, collaborative team where your work has a direct, visible impact on how builders run their businesses day to day.

You will benefit from:

- A close-knit, agile team culture where wins are celebrated together
- Regular team activities with a focus on health and wellness
- Breakout spaces including a games room and a dedicated wellness area
- Room to grow into a leadership role or explore alternative career growth within the business as it scales
- Competitive salary package
- Access to modern tools and technology to support your work

Apply Now

Click APPLY or contact Bec on 08 •••• •872 for a confidential discussion. All communication and applications will be treated with the strictest confidence.

📌 Client Onboarding Specialist (Adelaide)
🏢 ROUSSOS Recruitment
📍 Adelaide