About the role:

As a Customer Service Officer within our Machine & Hire team, you'll be the first point of contact for customers requiring specialised transport, equipment hire and recovery services. This is a fast-paced and rewarding role where you'll use your customer service skills to coordinate jobs, solve problems and build strong relationships with customers across a range of industries.

While experience in transport and logistics is highly regarded, we're open to candidates with strong customer service experience and a willingness to learn our specialised industry. We provide the support and training needed to help you succeed in the role.

Your day-to-day responsibilities will include, but are not limited to:

- Responding to customer enquiries relating to transport, equipment hire and recovery service

- Coordinating jobs with our Operations and Despatch teams to ensure smooth service delivery

- Building strong relationships with repeat commercial customers and equipment hire companies

- Providing timely updates and solutions to customers in a professional and friendly manner

- Maintaining accurate records and information within internal systems

- Delivering exceptional customer service in a rapid-paced operational environment

About you:

To be successful in this role, you will bring a customer-focused approach, strong communication skills and the ability to manage multiple priorities in a busy environment.

You'll demonstrate:

- Previous experience in a customer service, administration, scheduling or coordination role

- A genuine passion for delivering outstanding customer experiences

- Strong communication and relationship-building skills

- Excellent problem-solving skills and the ability to think on your feet





- Strong computer skills and confidence working across multiple systems

- The ability to remain organised and manage competing priorities

- Availability to work a rotating roster, including weekends

Highly desirable (but not essential):

- Experience within transport, logistics, fleet operations, heavy vehicle, machinery hire, construction, civil or earthmoving industries

- Experience in scheduling, dispatch, fleet coordination or transport operations

- Knowledge of trucks, trailers, machinery or heavy vehicles

About Clayton’s

Clayton’s Towing Service has been a cornerstone of the industry since 1970, when Bill and Mary Clayton hand crafted their very first tow truck. Fast forward 56 years, and Clayton’s has transformed into one of Australia’s largest towing companies, proudly operating 15 depots across Queensland, with services extending throughout the state.

With a highly dedicated team of over 175 professionals, and a lot of long term staff, we embody a legacy of expertise and commitment. We pride ourselves on our innovative approach and unwavering dedication to excellence, ensuring that we’re always ready to assist you, no matter the situation. At Clayton’s Towing, we’re not just about towing; we’re about building lasting relationships and making a positive impact in the communities we serve.

Benefits of working with Clayton’s:

- Above award wages

- Friendly and close-knit team environment

- Extensive onboarding and ongoing training

- Opportunities for growth and development

- Employee Assistance Program

To join our team at Clayton’s, please send through a current copy of your resume and a cover letter. All applications will be treated as confidential.

📌 Customer Service Officer (Nambour)
🏢 Clayton's Towing Service
📍 Nambour