Senior Business Analyst – Department of Customer Service (DCS)

Location: Sydney, NSW (McKell site)

Employment type: Full‑time, ongoing
Salary: $129,464 – $142,665 plus superannuation
Grade: Clerk 9/10
Closing date: 16 June 2026, 10:00am

Overview

The DCS ICT Category Management team shapes how NSW Government procures and manages technology. This role supports category strategy, contract stewardship, and supplier governance across major ICT agreements.

Responsibilities

- Analyse supplier spend and billing data, including validating charges against contract terms.
- Identify trends, risks and opportunities across suppliers and ICT categories.
- Support pricing reviews and commercial evaluations for ICT All of Government Agreements.
- Develop and maintain dashboards (e.g., PowerBI) to provide visibility of supplier performance, spend and benefits.
- Consolidate and interpret data from multiple suppliers into a single, clear view for decision making.
- Track, monitor and report on benefits realised through category strategies and agreements.
- Translate business questions into structured analysis for category teams.
- Identify and implement opportunities to improve and automate recurring processes.
- Provide clear, practical advice to stakeholders based on analysis,



highlighting issues and recommended actions.

Qualifications & Experience

- Strong analytical capability with experience working with complex, multi‑source datasets.
- Experience in financial, pricing or commercial data (e.g., billing, rates, contracts, supplier data).
- Ability to quickly understand context (contracts, pricing structures, supplier arrangements) and translate data into actionable insights.
- Proficient in building dashboards and visualisations (PowerBI or similar).
- Experience improving or automating processes using digital tools (e.g., PowerAutomate).
- Strong stakeholder and communication skills, able to explain insights in plain English.
- Capability to work across multiple priorities and deliver outcomes in a quick‑paced environment.

Benefits

- Accrued flexible leave and hybrid working options.
- Generous leave entitlements including up to 14 weeks parental leave.
- Access to health and well‑being programs.
- Competitive pay and conditions.

Equal opportunity employer. The NSW public sector requires NSW residents or willingness to relocate, and appropriate working rights as specified.

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📌 Senior Business Analyst at NSW Government (New South Wales)
🏢 Nsw Government
📍 New South Wales