It isn't sales. It isn't admin. It's the person who makes sure nothing falls through - the CRM, the quote follow-ups, the report that tells us the truth on a Monday morning instead of what we'd like to hear. Our salespeople lose about a day a week to this. Your job is to take it off them, then build the system that stops it coming back.

Three businesses. Three sales people. One pipeline that should tell a single clear story - and doesn't, because nobody has built it yet.

That's the job. Not tidying up someone else's half-finished system. Building the thing properly, from a blank page, and then making it run so reliably that everyone forgets how much work it took.

We're a group of Queensland and NSW businesses in training, hydraulics and engineering - delivering nationally recognised qualifications to coal mines across the Bowen Basin, supplying and servicing hydraulic systems, and running 3 workshops that keep heavy industry moving. Demand is arriving faster than we can organise it. That's a valuable problem, and it's the one you'd be here to solve.

What you'd own

- The weekly rhythm. Pipeline data locked down Friday. Pre-read out Monday morning. You chair the Monday meeting, and it runs to your agenda in 45 minutes because everyone did their pre-work - because you made sure they did.
- Pipedrive across all three businesses. You own it. Structure, automations, workflows, reporting. Nobody looks over your shoulder.
- The reporting our owners actually run decisions from. Success looks like them reading it and not needing to ask a single follow-up question.
- Forward capacity.



Empty classrooms and quiet workshop weeks are revenue we've lost before we noticed. You build the measure that spots them early and turns them into named actions.
- Reactivating customers who've gone quiet. Systematically - sequenced, AI-assisted outreach that you build with external help. You make contact and book the conversation. Closing is somebody else's job.
- Content coordination, as a genuine secondary duty. Our production agency does the creative work. You brief them, chase the recordings, schedule and post.

What this role deliberately does not do

No quoting. No closing. No technical scoping. No being anybody's assistant. The boundaries are written down and we mean them - the whole point of the role is that it stays focused enough to actually hold.

The kind of person this suits

You get real satisfaction from a system that holds. A list that gets fully worked, not mostly worked. A number that's right every single week, not roughly right most weeks.

You're comfortable chasing three sales people and a business owner for something they committed to and haven't done - and comfortable doing it a third time without softening. That's not a personality flaw here,



it's the job description.

You like building the thing that means you never have to ask twice. You'd rather automate a task than be praised for doing it manually.

And honestly:

Two of the people you'll work with most closely are big-picture, fast-moving, relationship-driven types who will change direction mid-week and over-commit in meetings. We know. It's written into the role documentation, along with the specific protections that stop it landing on you - decisions confirmed in writing every Monday, commitments logged against the person who made them, and explicit backing when you hold the line.

You'd be the first person in this group whose actual job is to make things run on rails. There's a lot of ground to claim.

You'll need

- Real CRM ownership experience (Pipedrive ideal, HubSpot or Salesforce fine)
- Confidence on the phone with industrial customers - maintenance planners, supervisors, workshop managers. Not a call-centre voice.
- The instinct to build a process rather than repeat a task
- Based in Mackay, or willing to be. Newcastle or Sydney considered, hybrid negotiable. Not a remote role.

What's in it for you beyond the salary

Eighteen to twenty-four months of this and you haven't got coordinator experience on your CV. You've built and owned a commercial operating system across three businesses - CRM, automation, reporting, the lot - from nothing. That's a rare thing to be able to point at, and we'll write you the reference that says so.

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📌 Sales Operations Lead Mackay, Newcastle or Sydney (City of Sydney)
🏢 APT Specialist Hydraulics and Training
📍 City of Sydney