Employment Details

Employment Type: Temporary Full Time up to 2 years

Location: Parramatta or Orange (Hybrid working available). Minimum 2-3 days per week in the office, subject to change in line with Department of Customer Service workplace policies.

Overview

About the team

Government Shared Services (GSS) is a division of the Department of Customer Service that delivers essential shared services to more than 100 NSW Government agencies, supporting outcomes for the people of NSW. Client & Commercial Solutions (C&CS;) supports GSS by strengthening governance, managing client relationships, and providing assurance, commercial and financial oversight to enable effective and reliable shared service delivery.

About the role

Reporting to the Manager, Governance, you will support governance and assurance activities that underpin safe, reliable and transparent service delivery across GSS. The role provides Secretariat and project support across governance, risk and resilience activities, including risk management, critical incident management and business continuity planning at the directorate, branch and division level. You will work closely with governance leads and stakeholders to ensure governance processes are well coordinated, documented and followed through.

Responsibilities

- Provide Secretariat support for governance forums, working groups and committees, including agenda preparation, minute‑taking, decision and action tracking, and coordination of papers.
- Maintain governance documentation and registers, including risks, issues, decisions and actions, ensuring accuracy, consistency and timely updates.
- Support project activities across governance, risk, critical incident management and business continuity initiatives.
- Assist with coordination and tracking of activities associated with change, incidents and assurance actions, escalating matters to senior staff as required.
- Prepare reports, briefings and presentations to support governance reporting and stakeholder updates.
- Collate,



analyse and synthesise information to help identify emerging issues and support informed decision‑making.
- Contribute to continuous improvement of governance processes, tools and templates across GSS.
- Support broader governance, assurance and resilience activities as required.

Qualifications

- Demonstrated ability to analyse issues, connect information from multiple sources and recommend practical improvements to processes and workflows.
- Experience providing Secretariat and project support in a governance, risk, assurance or service delivery environment.
- Strong organisational skills, with excellent attention to detail and the ability to manage competing priorities and deadlines.
- Confidence working with a range of stakeholders and contributing constructively in a team environment.
- Ability to maintain registers, track actions and manage documentation with accuracy and follow through.
- Clear written and verbal communication skills, including preparation of meeting records and reports in plain English.
- A proactive, adaptable and improvement focused approach, with an interest in developing governance capability in a complex organisation.

Benefits

- The opportunity for meaningful work that matters to all of us in NSW.
- Hybrid work model (in‑office and from home) with opportunity for flexible or condensed hours and always‑open offices to balance flexibility and connection.
- Flexible leave to recharge and make time for what counts.
- Chance to build a career beyond a job.
- Access to health and well‑being programs including Fitness Passport.

Salary Grade 7/8: base salary starting at $113,574 plus superannuation.

Equal Employment Opportunity

We are committed to promoting a diverse and inclusive workplace. We welcome people from all backgrounds to apply.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected].

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📌 Project Officer (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta